Renee Hu
Seattle,WA
Summary
- Detail-oriented and customer focused professional with a strong background in sales and customer service.
- Seeking to leverage my experience and kills in a challenging role that allows me to contribute to the success of a dynamic team.
Overview
10
10
years of professional experience
Work History
Receptionist
D.Ku Investments
06.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answer and direct incoming calls promptly and professionally, handling inquiries and providing information.
- Handle incoming and outgoing mail and packages, distributing them to the appropriate personnel.
- Assist with administrative tasks, including data entry, document preparation, and filing.
Sale Clerk
Watch Store
02.2021 - 05.2023
- Introduced and sold in-store products, providing expert knowledge to customers
- Offered exceptional customer service by addressing in- quiries and demands
- Managed product packaging, displays, and other store- related tasks, ensuring a welcoming shopping environment.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Kept front check out area clean and organized for efficient service.
Administrative Assistant
Company
04.2020 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Cashier
Boba Tea
01.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Front Desk Agent
Hotels
04.2018 - 11.2018
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cashier
7-eleven
09.2016 - 03.2018
- Sold products, took orders, and ensured customer satisfaction
- Provided excellent customer service, resolving issues and inquiries promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Cashier
McDonald’s
10.2015 - 08.2016
- Sold products, took orders, and ensured customer satisfaction
- Delivered outstanding customer service, handing various customer requests.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Cashier
85c Bakery Cafe
06.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - English
University of Wenzao
06.2021
Skills
- Sales
- Front Desk
- Customer Service
- Administrative Experience
- Data Entry (Windows
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Receptionist
D.Ku Investments
06.2023 - 12.2023
Sale Clerk
Watch Store
02.2021 - 05.2023
Administrative Assistant
Company
04.2020 - 12.2020
Cashier
Boba Tea
01.2019 - 03.2020
Front Desk Agent
Hotels
04.2018 - 11.2018
Cashier
7-eleven
09.2016 - 03.2018
Cashier
McDonald’s
10.2015 - 08.2016
Cashier
85c Bakery Cafe
06.2014 - 09.2015
Bachelor of Arts - English
University of Wenzao
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