Renee Johnson
Sioux City,IA
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Special Education Instructional Assistant
Sioux City Schools
Sioux City Schools
01.2024 - 05.2024
- Provide one-on-one assistance in academic subjects such as reading, writing, math, to help students achieve their full potential.
- Assisted student with assignments to check quality and completeness before submission for grading.
- Supported students with behavioral challenges through consistent reinforcement of classroom expectations and positive feedback and redirection to the students.
- Documented student behaviors, interventions, and outcomes.
- Promoted good working habits and student independence to improve quality of student outcomes.
Waitress
Palisade Cafe 2.0
Palisade, MN
03.2023 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Lead Sales Key Holder/Assistant Store Manager
Dollar General
McGregor, MN
06.2022 - 03.2023
- Handled escalated customer issues professionally, and resolving problems quickly while maintaining high levels of customer satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager and other team members to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Carmel High School
05.2021
Skills
- Emotional Regulation
- Assistive Technology
- Visual supports
- Motor Skills Development
- Feeding Assistance
- Life Skills Development
- Student Supervision
- Heavy Lifting
Timeline
Special Education Instructional Assistant
Sioux City Schools
01.2024 - 05.2024
Waitress
Palisade Cafe 2.0
03.2023 - 11.2023
Lead Sales Key Holder/Assistant Store Manager
Dollar General
06.2022 - 03.2023
High School Diploma -
Carmel High School