Renee Jones
Maynardville,TN
Summary
Detail-oriented professional with strong problem-solving skills. Known for enhancing customer satisfaction through effective communication and efficient delivery logistics.
Overview
13
13
years of professional experience
Work History
Spark Driver
Spark
Maynardville, TN
01.2021 - Current
- Coordinated efficient delivery logistics to optimize routes and reduce delivery times.
- Implemented process improvements that enhanced overall service reliability and customer satisfaction.
- Trained new drivers on safety protocols and operational procedures to ensure compliance.
- Managed inventory of delivery supplies, ensuring readiness for daily operations.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Managed delivery route for optimal use of time and fuel.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Obtained signatures for delivery documents and packages.
- Followed safety procedures and regulations to protect packages and vehicles.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
MEC
Signify Health
Glendale, AZ
09.2023 - 05.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated respect and friendliness towards team members.
- Adapted work schedule to include nights, weekends, and holidays across night, weekend, and holiday shifts.
- High-Volume Outbound Calling: Reaching out to plan members to schedule annual no-cost health assessments.
- Script Adherence: Following strict compliance scripts and using automated systems to grade call quality.
- Appointment Management: Coordinating calendars between members and traveling clinicians/nurse practitioners.
Clinical Authorization Specialist
CVScaremark
Phoenix, AZ
01.2022 - 09.2023
- Collaborated with healthcare providers to clarify prescription details and expedite approvals.
- Evaluated patient medication requests for prior authorization compliance.
- Monitored status of pending authorizations, facilitating timely communication with stakeholders.
- Utilized electronic health record systems to track and manage authorization workflows.
- Ensured accurate data entry into authorization databases, minimizing errors and processing delays.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Manager
Regis
Buckeye, AZ
09.2013 - 08.2023
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Oversaw budget management, ensuring alignment with organizational goals and resource allocation.
- Led cross-functional teams to enhance operational efficiency and drive project success.
- Facilitated regular performance reviews, mentoring staff to foster professional growth and development.
- Oversaw daily salon operations, ensuring high standards of customer service and satisfaction.
- Managed scheduling and staffing to optimize service delivery and employee performance.
- Developed training programs for new stylists, enhancing skill sets and service quality.
- Implemented inventory control measures, reducing waste and maintaining product availability.
- Coordinated marketing initiatives to increase client engagement and enhance brand visibility.
- Analyzed client feedback to refine services and improve overall salon experience.
- Cultivated a positive work environment, promoting teamwork and staff retention strategies.
- Led financial management efforts, including budgeting and cost control to maximize profitability.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
Education
High School Diploma -
Correspondence Study Program
Wasilla, AKAssociate of Arts - Cosmetology
Empire Beauty School
GlendaleSkills
- Collaboration
- Client satisfaction
- Needs assessment
- Appointment scheduling
- Time management
- Client satisfaction
- Problem-solving
- Delivery safety protocols
- Decision-making skills
- Employee development
- Client management
- HIPAA compliance
- Medical terminology
- Authorization processing
- Claims processing
- Medical terminology
- Insurance processing
- Data entry
- Regulatory compliance
- Prior authorization
- Route planning
- Delivery scheduling
Timeline
MEC
Signify Health
09.2023 - 05.2025
Clinical Authorization Specialist
CVScaremark
01.2022 - 09.2023
Spark Driver
Spark
01.2021 - Current
Manager
Regis
09.2013 - 08.2023
High School Diploma -
Correspondence Study Program
Associate of Arts - Cosmetology
Empire Beauty School