Renee' Kassisieh
2213 E. 66th Pl., Apt 1009, Tulsa,OK
Summary
Positive and upbeat Customer Service Associate bringing eleven years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs by active listening and outstanding communication skills. Capable of receiving and processing payments including utility payments by cash, check, credit card and automatic debit. Highly skilled in performing refunds, exchanges, operating scanners, cash registers and calculators.
Overview
16
16
years of professional experience
Work History
Cashier
Wal-Mart Neighborhood Market
Tulsa , OK
06.2022 - 04.2025
- Ensured cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Collected payments and provided accurate change to customers.
- Processed sales transactions efficiently to minimize customer wait times.
- Delivered exceptional customer service through active listening and engagement.
- Greeted customers promptly and addressed inquiries effectively.
- Restocked shelves with merchandise as required by inventory needs.
- Executed additional duties assigned by management to support operations.
Customer Service Associate
Wal-Mart Stores Inc.
Tulsa, OK
06.2009 - 05.2020
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered inbound calls and directed to designated individuals or departments.
- Trained new employees when needed in procedures and policies in order to maximize team performance.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Served needs of customers including collecting payments and handling customer service issues.
Education
Bachelor of Science - Elementary Education
University of The Southwest
Hobbs, NM05.1994
Skills
- Inbound and outbound calling
- MS Office proficiency
- Customer relations
- Credit card payment processing
- High-energy attitude
- Office equipment proficiency
- Effective communication
- Customer service
References
Wal-mart Stores Inc., 10938 S. Memorial Drive, Tulsa, OK 74133 Phone Number (918) 394-4000
- Sheldon Lindsay
Wal-mart Neighborhood Market, 4404 S. Peoria Ave, Tulsa, OK 74105 Phone Number (918) 749-1577
- Robert Hodder
Timeline
Cashier
Wal-Mart Neighborhood Market
06.2022 - 04.2025
Customer Service Associate
Wal-Mart Stores Inc.
06.2009 - 05.2020
Bachelor of Science - Elementary Education
University of The Southwest
Similar Profiles
Amanda RileyAmanda Riley
Coach at Wal-Mart Neighborhood MarketCoach at Wal-Mart Neighborhood Market
Margaret WoodsonMargaret Woodson
Assistant Manager, Customer Service at Wal-Mart Neighborhood MarketAssistant Manager, Customer Service at Wal-Mart Neighborhood Market
Seth LewisSeth Lewis
Asset Protection Officer at Wal-Mart Neighborhood MarketAsset Protection Officer at Wal-Mart Neighborhood Market
Elizabeth AlligoodElizabeth Alligood
Overnight Stocker at Wal-Mart Neighborhood MarketOvernight Stocker at Wal-Mart Neighborhood Market
Kirby O’NeillKirby O’Neill
Reconciliation Account Specialist at Global Holdings LLCReconciliation Account Specialist at Global Holdings LLC