Renee Kievit
Fort Mill,SC
Summary
Customer service professional with experience in dental scheduling, patient registration, and insurance verification. Strong in patient communication, electronic records, and appointment coordination, with a focus on dependable front-office support and high satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Rivergate Dental Care
Cccharlotte, NC
10.2023 - 08.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled patient calls and scheduled dental appointments efficiently, ensuring optimal patient flow.
- Checked in patients and verified personal and insurance details to maintain accurate records.
- Clarified treatment plans and office procedures to patients, enhancing their understanding and comfort.
- Updated patient records in dental office systems.
Wine and Beer Buyer
Whole Foods
Charlotte, NC
08.2022 - 09.2023
- Evaluated seasonal offerings and selected items aligned with Whole Foods standards.
- Prepared purchase orders and monitored deliveries to align with store demand.
- Collaborated with store teams on promotional buys and department needs.
- Reviewed inventory levels and adjusted orders to maintain optimal in-stock availability.
- Tracked and approved procurement plans to ensure accurate inventory levels.
- Managed inventory control systems to track stock levels, deliveries and related information.
Server/Trainer
Waldhorn Restaurant
Pineville, North Carolina
10.2015 - 07.2023
- Trained Waldhorn Restaurant servers on menu knowledge and daily service standards to enhance customer experience.
- Coached servers on POS order entry and payment handling to ensure accurate transactions at Waldhorn Restaurant.
- Instructed new staff members on food handling procedures and service techniques to maintain health and safety standards.
- Reinforced sanitation routines, side work, and opening duties for Waldhorn Restaurant teams.
Education
Some College (No Degree) - Medical Billing and Coding
Lakes Region Community College
Laconia, NHSome College (No Degree) - Accounting and Finance
Ramapo College of New Jersey
Mahwah, NJSome College (No Degree) - Fashion Merchandizing
The Berkley School
West Orange, NJSkills
- Dental scheduling
- Patient registration
- Appointment coordination
- Insurance verification
- Electronic records
- Customer service
- Patient communication
- Critical thinking
- Staff education and training
- Order processing
- Sales support
- Medical terminology
Timeline
Customer Service Representative
Rivergate Dental Care
10.2023 - 08.2026
Wine and Beer Buyer
Whole Foods
08.2022 - 09.2023
Server/Trainer
Waldhorn Restaurant
10.2015 - 07.2023
Some College (No Degree) - Medical Billing and Coding
Lakes Region Community College
Some College (No Degree) - Accounting and Finance
Ramapo College of New Jersey
Some College (No Degree) - Fashion Merchandizing
The Berkley School