Renee Laird

• Applied variety of psychological methods and techniques in screening, assessment, and evaluation of clients.
• Assisted with developing treatment plans to help clients build self-confidence and resilience.
• Reviewed case files to better assess client needs and proper course of treatment.
• Maintained high level of patient confidentiality to comply with all federal and company regulations.
• Assisted with counseling clients to help them understand and overcome personal, social, and/or behavioral problems.

• Completed one-on-one counseling with broad range of clients suffering from various issues including mental health diseases, family issues, financial stress, school stress, anxiety, friend problems, and much more.
• Worked collaboratively with other Hotline Volunteer students to provide consistent care, communication and minimize diversion.
• Talked through mental health needs of clients' emotional, behavioral or mental health issues.
• Encouraged callers to discuss experiences in group and individual settings.
• Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.

Volunteered to observe Middle School Social Worker (Counselor)

• Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
• Gained knowledge and experience working with children in educational setting.
• Exhibited excellent communications and customer service relations skills.
• Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
• Provided group and individual counseling to address problems.

• Provided homework assistance using specific curriculum and materials.
• Supported students with helpful study habits and exam strategies.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

• Spend about two hours per week with a young girl who I matched with based on personality and strengths.
• Complete different activities that we can bond over, including sports, movies, crafts, exercise, baking, etc.
• Attend special events and programs with my "little sister."
• Provide engaging, fun, safe and smooth-running activities to do with her.
• Developed communication skills by bonding with my little and finding ways to build conversation and a relationship with her.
• Participated in organization events.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Learned individualized instruction on observation, assessment, decision-making and patient health teaching.
• Taught how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.

• Led groups of children safely through variety of camp activities.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
• Worked with children of varying age, interest, skill, and developmental levels.
• Helped children with disorders such as ADHD, ODD, ADD, OCD, anxiety, autism, and much more.
• Documented activities, injuries and accidents to inform parents and maintain consistent records.
• Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
• Mandated Reporter
• CPR certified

Recipient of the Frank Fulkerson Transfer Scholarship

• WIU transfer student
• Majoring in Psychology
• Good academic standing with
• At least 24 transfer academic hours
• Given to the student with the highest GPA
• Given to students who demonstrated financial need

Completed the Collaborative Institutional Training Initiative (CITI) to perform research in Research Methods course taken at Western Illinois University

CITI is an educational program for the protection of human subjects in research

• Certification is good until 2028
• Administered training for research compliance requirements
• Eligible to conduct research
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Helped with issues regarding shipments, product damage and incorrect product amounts.
• Learned to work with employees and communicate to serve the customers and beat the rush
• Learned to communicate with customers and take orders
• Developed relationships with customers, which helped to bring in additional business opportunities.
• Helped in kitchen according to demand with making and preparing food such as hot dogs, burgers, popcorn, pretzels, candy, chips, drinks, and much more.
• Maintained open lines of communication with supervisors and coworkers to support profitable store operations.

• Proven ability to learn quickly and adapt to new situations.
• Communication skills
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Educated staff members on proper field procedures to boost public trust in officers and efficiency.
• Notified emergency personnel of incidents requiring medical assistance and aid.
• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Enforced local, state and federal laws and ordinances to promote community security and prevent crime.

Learned the dangers and basic information regarding Gangs and how to identify dangerous areas.

• learned how Police Officers and detectives deal and work with gangs
• learned the codes and signs for each gang and how to identify somebody in a gang
• learned about some of the issues and disorders that certain people endure when involved with a gang

• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Redeemed coupons to discount purchases.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Cleaned tanning beds to give customers the best experience.

• Answered incoming calls and orders from customers and answered questions to determine needs.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Enabled customers to feel welcomed, important, and appreciated by answering questions.
• Maintained customer satisfaction with quick and professional assistance
• Learned to communicate with other employees to meet customer satisfaction.
• Learned how to succeed with time management by completing orders and dealing with customers during rushes.
• Respectful to customers, no matter how wrong they may seem.