Renee LaPierre Cole
Sebastian,FL
Summary
To obtain a position in which my 20 years of Healthcare Administrative experience will be an asset to your organization.
Combined with having compassion, strong sense of interpersonal boundaries, professionalism patience, and excellent communication skills has motivated me to achieve and set goals with the eagerness, and willingness to learn more to expand my current skills. Honest, hardworking and dependable individual with the ability to successfully interface with all levels of management and personnel.
Overview
27
27
years of professional experience
Work History
Intake Coordinator
Perkins Medical Supply
Vero Beach, FL
08.2016 - Current
- Coordinated patient intake processes to ensure timely and accurate service delivery.
- Managed scheduling and resource allocation for medical supply requests.
- Collaborated with healthcare providers to streamline communication and improve patient satisfaction.
- Trained new staff on intake procedures and customer service best practices.
Personal Care Taker
Hollywood, FL
01.2015 - 01.2016
- Took Family Medical Leave to provide 24hr care for my elderly father as he battled with cancer. In the process, my husband and I relocated to Sebastian, FL.
DME Intake Coordinator
Medical Decision Services
Fort Lauderdale, FL
01.2010 - 01.2015
- Demonstrates knowledge of home care regulations (CMS and AHCA) and remain current on updates and changes to regulations.
- Process DME orders and closely monitor deadlines and deliverables to ensure compliance with health plan client requirements.
- Act as a primary liaison between Medical Decision Services and the assigned heath plan client while maintaining close interactions with physician, case manager and compliance to ensure client and member needs are met.
- Review documented claim forms and contact the insured, insured's representative, or provider to request information needed to process the benefit inquiry.
- Performs initial setup of wheelchairs, bedside commode, hospital beds, canes, walkers, rolling walker, ostomy and Motorized/Customized wheelchairs orders.
- Provided telephonic support to patient inquiries/service calls.
- Assigned duties as necessary within DME departments orders.
- Ability to process straight Medicare and Medicaid.
DME Intake Coordinator
Pulmocair Respiratory
Hollywood, FL
01.1999 - 01.2010
- Processed orders for DME (Durable Medical Equipment) that were received from physician offices, hospitals, rehab facilities & other medical facilities in which equipment was needed for patients.
- Made sure that all required information was on the order like complete RX w/DX, clinical notes, patient & physician information to complete the order so it can be delivered to patients' home or to the medical facility.
- Review patient demographics; verify eligibility, benefits and authorization.
- Comprehends insurance coverage and Medicare/Medicaid Guidelines.
- Follow up on pending orders on a daily basis.
Education
High School -
Miramar High School
Miramar, FLSkills
- Intake specialist from a fast paced physician associate background and large volume office
- Ability to effectively communicate with both providers and insurance companies in regards to patient benefits, claims, and authorizations
- Insurance verification experience both telephonically and via online portals
- Insurance eligibility
- Verified insurances for both surgical procedures and DME; also with the ability to authorize and send DME equipment
- Proficient in Windows and Various Medical/Clinical Billing, Coding, Appointment Scheduling & Data Entry Software
- Extensive Medical Terminology knowledge
- Brightree, Fastrack
Timeline
Intake Coordinator
Perkins Medical Supply
08.2016 - Current
Personal Care Taker
01.2015 - 01.2016
DME Intake Coordinator
Medical Decision Services
01.2010 - 01.2015
DME Intake Coordinator
Pulmocair Respiratory
01.1999 - 01.2010
High School -
Miramar High School