Susie Graham
Acacia Hospice
Running Springs,CA
22
years of professional experience
Intake Coordinator managing hospice referrals, patient and family inquiries, and admission coordination from first contact through placement. Coordinates HCHB data entry, timely follow-up on pending referrals, and communication with discharge planners, physician offices, insurers, and care teams to support seamless admissions. Maintains HIPAA confidentiality while tracking referral and admissions statistics and documenting status changes with accuracy.
Work History
Intake Coordinator
3 Years 3 Months- Verified hospice eligibility and insurance details before coordinating patient admissions.
- Scheduled patient visits and communicated arrival details to the appropriate care teams.
- Managed incoming patient and family inquiries with clear, compassionate communication.
- Coordinated referrals between physician offices, discharge planners, and hospice staff.
- Entered admission information into the patient record system with attention to confidentiality requirements.
- Tracked referral status updates and maintained organized records for intake review.
- Supported insurance authorization requests by collecting and routing required documentation.
- Maintained accurate admission records and updated referral notes throughout the intake process.
- Documented eligibility outcomes and shared updates with team members supporting admissions decisions.
- Answered referral questions and guided callers through next steps in the intake process.
- Monitored pending admissions and followed up on missing records to keep intake files current.
Intake Coordinator
3 Years 5 Months- Track [number] pending referrals weekly to support follow-up, status updates, and prompt response to hospice inquiries.
- Process [number] referrals weekly from discharge planners, physician offices, and facility staff into HCHB for timely intake.
- Coordinate visit scheduling with admissions staff to align the right team member with patient condition and family needs.
- Communicate with referral sources, attending physicians, and other agencies to support hospice service initiation.
- Document patient status updates promptly, including not-taken-under-care decisions, to keep admission records current.
- Maintain referral source relationships through timely written and phone communication through admission and final disposition.
- Protect sensitive patient information by maintaining HIPAA confidentiality across intake and admissions workflows.
Automotive Service Advisor
1 Year 11 Months- Recommended services based on vehicle evaluations, service intervals, and customer needs to support informed sales conversations.
- Resolved complaints and urgent requests in a fast-paced environment while maintaining professional, responsive customer service.
- Built productive relationships with parts vendors and dealerships to support timely parts sourcing and purchasing.
- Prepared estimates, repair orders, and service agreements while verifying warranty and service contract coverage.
- Supervised technicians, coordinated customer updates, and managed inventory to keep repairs moving efficiently.
Automotive Service Manager
10 Years 1 Month- Processed [number] repair orders weekly while verifying warranty coverage and preparing written estimates.
- Recommended [number] service options weekly based on vehicle evaluations, service intervals, and customer requests.
- Handled customer concerns promptly in a fast-paced environment, resolving complaints and service requests daily.
- Served as the communication link between customers and technicians, clarifying repair needs and progress updates.
- Supervised technicians and coordinated shop workflow to keep repairs moving efficiently.
- Maintained vendor and dealership relationships, managed parts purchasing, and processed accounts payable without late fees.
- Maintained accurate automotive records and service agreements to support follow-up and completion of repairs.
Education
None
Skills
Referral coordination
Intake documentation
Visit scheduling
Admissions statistics tracking
Insurance verification
Hospice eligibility screening
Insurance authorization
Electronic referral management
Provider communication
Patient and family inquiry handling
HCHB data entry
HIPAA confidentiality
Pending referral follow-up
Discharge planner coordination
Physician office liaison
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Intake Coordinator
Acacia Hospice
07.2023 - 10.2026Read More
Intake Coordinator
HCA Healthcare
02.2020 - 07.2023Read More
Automotive Service Advisor
Aspen Auto Clinic
01.2015 - 12.2016Read More
Automotive Service Manager
Firestone Complete Auto Care
11.2004 - 12.2014Read More
Read More