Renee Lightbourne
Mansfield,TX
Summary
Proven Security Officer with a solid background in ensuring safety and providing exceptional customer service, as demonstrated at Hyatt Regency of Dallas. Skilled in incident reporting and fostering positive guest relations, I excel in high-stress situations and am committed to preventing unauthorized access with a vigilant and courteous approach.
Overview
9
9
years of professional experience
Work History
Security Officer
Hyatt Regency of Dallas
09.2012 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Sale Associate
Exxon Gas Station
08.2008 - 02.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Target
05.2008 - 08.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Cosmetology License - Beauty Treatments For Hair,skin And Nails
Ogle School Hair Skin Nails
Arlington, TX06.2013
High School Diploma -
Morse High School
San Diego, CA06.2001
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Timeline
Security Officer
Hyatt Regency of Dallas
09.2012 - 01.2017
Sale Associate
Exxon Gas Station
08.2008 - 02.2012
Sales Associate
Target
05.2008 - 08.2008
Cosmetology License - Beauty Treatments For Hair,skin And Nails
Ogle School Hair Skin Nails
High School Diploma -
Morse High School
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