Renee Lopez
Saint Robert,MO
Summary
Customer Service Rep/Manager. Insulin Certified, CPR Certified, registered Missouri State for background checks and fingerprints. I'm very dependable and am a fast learner. I've worked with youth from a young age and have hours of training in life skills and emotional therapy as well as coping skills for high risk and suicidal teens. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Manager
Discount Smoke Shop
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed and maintained relationships with customers and suppliers through account development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Over 30 years in customer support and over three years in management
CNA
Parkside Assisted Living
10.2021 - 01.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Transporter/Logistics Assistant
Great Circle Of Saint James
07.2019 - 08.2021
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
- Kept vehicles inspected and made sure they were safely operable.
- Transported residents to court appearances, doctors appointments and dentist appointments.
YCS/Youth Care Specialist
Great Circle Of Saint James
11.2016 - 07.2020
- Completed clear and concise documentation of youth behavior and actions.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Certified for CPR
- Certified for medication pass
Childcare Provider
All God's Children Of Saint James
05.2005 - 03.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- State Certified/Owner
- Over 30 years of experience
Education
High School Diploma -
Calhan High School
Calhan, CO05.1996
Skills
- Project Support
- Business Administration
- Priority Management
- Medical Billing
- Staff Management
- Verbal and written communication
- Policies and procedures
- Schedule optimization
- Coaching and mentoring
Timeline
Manager
Discount Smoke Shop
01.2022 - Current
CNA
Parkside Assisted Living
10.2021 - 01.2022
Transporter/Logistics Assistant
Great Circle Of Saint James
07.2019 - 08.2021
YCS/Youth Care Specialist
Great Circle Of Saint James
11.2016 - 07.2020
Childcare Provider
All God's Children Of Saint James
05.2005 - 03.2017
High School Diploma -
Calhan High School
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