Renee M. Carney
Salem,United States
Summary
Dynamic healthcare operations leader with 10 years of experience driving multi-site performance, regulatory compliance, and patient centered care. Proven expertise implementing compliance programs, and ensuring adherence to federal and state regulations including Medicare billing, coding, documentation, and patient privacy standards. Skilled in fostering ethical organizational cultures, leading cross-functional initiatives, and delivering executive level reporting to senior leadership and boards. Recognized for aligning operational excellence with compliance integrity to mitigate risk and improve outcomes.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation.
Overview
17
17
years of professional experience
Work History
Director of Operations
Greater Lawrence Family Health Center
Methuen
08.2024 - 01.2026
- Directed operations for seven primary care practices with specialty clinics, ensuring efficiency, compliance, and delivering high-quality patient care.
- Oversaw cost control measures while ensuring adherence to FQHC standards.
- Championed initiatives as Patient Experience Project Lead, enhancing overall satisfaction and service quality.
- Collaborated across departments to improve patient safety and optimize operational workflows.
- Project Lead, partnering with IS/IT implementing new technology including a new phone system.
- Managed staffing models, hiring strategies, and labor allocation to guarantee adequate coverage and cost effective operations.
- Spearheaded operational readiness for innovative programs, clinics, and scheduling models.
- Ensured regulatory compliance with Joint Commission, HRSA, OSHA, and infection control standards.
- Coordinated provider productivity reporting, panel management, and improvements to access care.
- Developed and implemented site level KPIs to measure throughput, cycle time, and patient experience performance.
Site Manager
MGB, Orthopedics & Sports Medicine
12.2023 - 08.2024
- Managed operations across two orthopedic and sports medicine sites for both surgical and non-surgical patients.
- Led a diverse team of thirty-two staff, including medical assistants, radiology technicians, schedulers, and providers (MD, DO, PA, NP).
- Coordinated effectively with hospitals and surgical centers to streamline pre and post-operative care processes.
- Partnered with Merrimack College to design and implement innovative athletic injury workflows.
- Oversaw payroll, benefits, and administrative compliance among teams.
- Enhanced front desk workflows, patient throughput, and provider schedule optimization strategies.
- Facilitated daily huddles, operational rounds, and incident escalation workflows to improve responsiveness.
- Directed quality reporting, referral coordination, prior authorization workflows, and significant imaging workflow improvements.
- Monitored critical clinical metrics, including wait times, room utilization, booking accuracy, and cancellation rates.
- Managed project schedules, optimizing resource allocation for timely completion of tasks.
- Oversaw daily site operations, ensuring adherence to safety protocols and efficiency standards.
Practice Manager
Beth Israel Lahey Health
Salem
10.2017 - 09.2023
- Oversaw operations for multiple outpatient practices, managing a team of 9–15 direct reports including physicians, nurses, medical assistants, and operational staff.
- Directed all financial operations, including annual budgeting, provider compensation, and variance reporting.
- Spearheaded process improvement initiatives that elevated patient access and optimized provider schedules.
- Transitioned from in person visits to telehealth operations for the entire practice within three days during the unprecedented COVID-19 pandemic.
- Maintained compliance with HR policies encompassing hiring, training, coaching, and corrective action processes.
- Directed data-driven reporting on key metrics: patient volume, no-show rates, revenue trends, and care coordination outcomes.
- Implemented innovative scheduling templates, telehealth workflows, and patient flow redesign projects to enhance service delivery.
- Led regulatory preparedness efforts, including readiness audits, mock surveys, and corrective action plans.
- Enhanced communication pathways between clinical and administrative staff through improved escalation protocols.
- Managed supply chain operations, vendor relationships, and equipment lifecycle oversight.
Practice Assistant
Beth Israel Lahey Health
03.2015 - 10.2017
- Supported clinical operations in a high-volume environment by managing insurance, billing, referrals, and effective patient communication.
- Collaborated with physicians and medical assistants to ensure seamless care coordination and documentation.
- Facilitated scheduling optimization, patient check-in workflows, and electronic medical record management.
Front Office Associate
Center for Diagnostic Imaging
07.2014 - 03.2015
- Managed patient registration, insurance verification, and scheduling for diagnostic imaging services efficiently.
- Partnered with referring providers to ensure accuracy in imaging orders and adherence to protocols.
- Ensured timely pre-authorization workflows and cultivated high quality patient interactions.
Restaurant Manager
Margaritas Restaurant
10.2008 - 08.2014
- Supervised a team of twenty staff; conducted revenue analysis, staff training, and customer relations initiatives.
- Developed leadership, team motivation, and operational management skills in a dynamic environment.
- Successfully managed operations in a high-volume setting while exemplifying teamwork and delivering excellent customer service.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Manchester01-2017
Associate of Science - Health Science
New Hampshire Technical Institute
Concord, NH01-2015
Skills
- EHR: Epic, Athena, eClinicalWorks, FusionRIS
- Microsoft Suite
- HR & Payroll Systems
- Business Intelligence, Tableau
- Fiscal Responsibility and Budgeting
- Performance Improvement Staff Development
- Compliance & Accreditation
- Cross-Department Collaboration including Change Management
- Operational efficiency
- Strategic planning
- Process improvement
- Performance analysis
- Risk mitigation
- Business leadership
- Data analysis
- Policy development and enforcement
Timeline
Director of Operations
Greater Lawrence Family Health Center
08.2024 - 01.2026
Site Manager
MGB, Orthopedics & Sports Medicine
12.2023 - 08.2024
Practice Manager
Beth Israel Lahey Health
10.2017 - 09.2023
Practice Assistant
Beth Israel Lahey Health
03.2015 - 10.2017
Front Office Associate
Center for Diagnostic Imaging
07.2014 - 03.2015
Restaurant Manager
Margaritas Restaurant
10.2008 - 08.2014
Bachelor of Science - Health Administration
Southern New Hampshire University
Associate of Science - Health Science
New Hampshire Technical Institute