SAMANTHA BAYLEN
Garden Prairie,IL
Summary
Highly experienced Registered Medical Assistant with over 18 years of success supporting physicians, specialists, and multi-location practices. Strong background in remote clinical support, telehealth coordination, virtual patient care, and EMR/EHR management. Known for compassionate patient interaction, adaptability in fast-paced environments, and strict adherence to HIPAA compliance. Proven leader with experience overseeing staff, coordinating workflows, and serving as a reliable liaison between providers and patients in both in-person and virtual settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Registered Medical Assistant
Illinois Pain Institute
Elgin, IL
03.2020 - 02.2022
- Supervised daily operations of clinical team, over multiple offices, ensuring optimal patient care and workflow efficiency.
- Trained and mentored new medical assistants on procedures and best practices in patient management.
- Developed standardized protocols for Remote patient intake and documentation to enhance accuracy and compliance during Telehealth visits.
- Coordinated scheduling of patient appointments, optimizing clinician availability and reducing wait times.
- Enhanced patient education efforts through effective communication of treatment plans, discharge instructions, and follow-up recommendations.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Accelerated billing processes through accurate coding and submission of insurance claims, reducing payment delays.
- Maintained compliance with HIPAA regulations by implementing strict confidentiality practices in handling sensitive information.
- Improved patient satisfaction by promptly addressing concerns and maintaining clear communication with patients.
Registered Medical Assistant
Core Orthopedics and Sports Medicine
07.2014 - 12.2019
- Conducted patient intake, vitals, documentation, and care coordination
- Managed high-volume scheduling, referrals, and patient communications
- Returned patient calls, relayed provider instructions, and ensured timely follow-ups
- Supported physicians with administrative tasks while maintaining compassionate patient interaction
- Adapted quickly to changing priorities in a fast-paced clinical environment
- Assisted with patient examinations and documented medical histories in electronic health records.
- Prepared examination rooms and ensured proper sterilization of instruments and equipment.
- Educated patients on post-operative care instructions, enhancing recovery understanding and adherence.
- Collaborated with healthcare team to streamline patient intake processes, improving workflow efficiency.
- Trained new staff on office protocols and best practices, fostering a knowledgeable team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Registered Medical Assistant
Cardiovascular Associates / Alexian Brothers Specialty Group
01.2007 - 01.2014
- Provided patient triage, vitals, data entry, and clinical documentation
- Managed provider schedules and coordinated patient appointments
- Communicated effectively with patients, physicians, and executive leadership
- Maintained strict confidentiality and compliance with HIPAA regulations
- Supported both clinical and administrative operations in a specialty practice
Education
High School Diploma -
Bartlett High School
Bartlett, Illinois05-2020
Certificate - Medical Assistant
American Registry of Medical Assistants
Westfield, MA11-2017
Skills
- Remote Medical Assistant Support
- Telehealth & Virtual Patient Care
- Patient Intake, Triage & Follow-Up
- EMR/EHR Documentation & Charting
- HIPAA Compliance & Confidentiality
- Scheduling, Referrals & Care Coordination
- Compassionate Patient Advocacy
- Adaptability & Time Management
- Effective Verbal & Written Communication and knowledge of medical terminology
- EMR/EHR Systems: Epic, Athena health, Cerner, eClinicalWorks
- Telehealth Platforms: Zoom, Microsoft Teams
- Office Tools: Microsoft Word, Excel, Outlook, Docx
- Customer relationship management (CRM)
Certification
- Registered Medical Assistant (ARMA) – Previously Active
- CPR Certification – Previously Active
ADDITIONAL STRENGTHS
- Compassionate, patient-centered approach to care
- Strong communicator with the ability to build trust in virtual environments
- Highly adaptable to remote workflows and digital healthcare tools
- Reliable, self-motivated, and comfortable working independently in remote roles
Timeline
Lead Registered Medical Assistant
Illinois Pain Institute
03.2020 - 02.2022
Registered Medical Assistant
Core Orthopedics and Sports Medicine
07.2014 - 12.2019
Registered Medical Assistant
Cardiovascular Associates / Alexian Brothers Specialty Group
01.2007 - 01.2014
High School Diploma -
Bartlett High School
Certificate - Medical Assistant
American Registry of Medical Assistants