Renee Morgan
Munroe Falls
Summary
Dynamic Patient Service Representative at ZOLL Medical Corporation and a compassionate Physical Therapist Assistant at Summa Health with a proven track record in patient education and advocacy. Skilled in device programming and meticulous documentation, I excel in team collaboration and verbal/written communication. Recognized for my commitment to quality care, I am dedicated to enhancing patient experiences and outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pateint Service Representative
ZOLL Medical Corporation
Akron
03.2025 - Current
- Train patients on the use and care of the LifeVest external defibrillator.
- Contact patients and/or caregivers to schedule services.
- Travel to local hospitals, healthcare facilities, and patients' homes to provide ongoing services and support.
- Program the LifeVest according to the prescribing physician's orders.
- Manage device and garment inventory.
- Provide in-services to local SNF's about the LifeVest if they are going to be receiving a patient with one.
- Use CRM software SalesForce.
Physical Therapist Assistant
Summa Health
Akron
05.2008 - Current
- Effectively communicate with, and collaborate with, physical therapists, physicians, and other multidisciplinary teams.
- Provide physical therapy based treatment to a wide variety of patients in the acute care setting. Populations served: geriatric, neuro, ortho, trauma, cardiothoracic, surgical, and general medical patients.
- Educate patients and family members daily in the areas of bed mobility, gait training, balance training, strength training, endurance training, and home exercise programs.
- Advocate for patients who need equipment for going home, or advocate for patients who need placement at a rehabilitation center.
- Certified Clinical Instructor for at least 25 to 30 students over my tenure to ensure student success.
- Preceptor/Mentor for new PTA employees.
- Member of the Employees' Appeals Panel.
- Member of the A+Plus LGBTQ Employees Resource Group.
- First recipient of Summa's 'Good Catch Award' for 2024.
- Member of the 'Change Champions Committee' to promote understanding and compliance among coworkers regarding changes in the EMR system (EPIC).
- Provide quality, written documentation to support billing.
- Run daily billing report.
- CPR certified.
Customer Service Liaison
Deluxe Business Solutions
Streetsboro
08.2003 - 04.2008
- Used various computer applications to research and respond to requests from customer care representatives on the front end of business sales to the back end of manufacturing during the check making process.
- Provided regular feedback to team managers and production employees regarding common issues, and how customer service could be improved.
Education
Associate of Applied Science - Physical Therapy Assistant
Stark State College
Canton, OH05-2009
BBA - Marketing
Kent State University
Kent, OH08-2003
Skills
- Patient education and training
- Employee/student training and mentoring
- Inventory management
- HIPAA compliance
- Device programming
- Quality documentation
- Time management
- Meticulous attention to detail
- CRM software, Salesforce
- Patient advocacy
- Team collaboration
- Compassionate communication skills
- Professional ethical behavior
Affiliations
- Current member of the True Colors LGBTQ group at the Church in Silver Lake.
- Past Kent State Rugby Club player
Certification
- Licensed Physical Therapist Assistant in the state of OH- Lic #007288
- Certified Clinical Instructor- Level One
- CPR certified
References
References available upon request.
Timeline
Pateint Service Representative
ZOLL Medical Corporation
03.2025 - Current
Physical Therapist Assistant
Summa Health
05.2008 - Current
Customer Service Liaison
Deluxe Business Solutions
08.2003 - 04.2008
Associate of Applied Science - Physical Therapy Assistant
Stark State College
BBA - Marketing
Kent State University
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