renee mueller
Summary
Dynamic professional with a proven track record in customer service and relationship building, notably at Perry School District. Leveraged critical thinking and data entry skills to enhance customer satisfaction and streamline operations. Achieved increased loyalty through exceptional service, demonstrating a strong ability to resolve complex issues and foster positive engagements.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Perry School District
01.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Seasonal Worker
Lake County Board of Elections
09.2021 - Current
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy election cycles.
- Handled high-pressure situations effectively by remaining calm and focused during peak voting times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
Shop Owner
Black River Trails Alpaca Accessories Gift Shop
12.2014 - 05.2021
- Developed loyal customer base by consistently delivering high-quality products and
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
Census Worker
United States Government
08.2020 - 11.2020
- Increased efficiency by utilizing provided technology to access maps, addresses, and other necessary information during fieldwork.
- Completed mandatory training sessions on time while consistently applying learned techniques in daily operations for optimal results.
- Demonstrated strong problem-solving skills when faced with obstacles related to inaccessible housing units or unresponsive residents in assigned areas.
- Navigated challenging situations by utilizing effective communication skills when interacting with diverse populations.
- Streamlined workflow by maintaining an organized record of completed forms and reports for easy reference during data submission periods.
- Promoted a positive image of the US Census Bureau by displaying professionalism and courtesy during all interactions with the public.
Teacher
Cleveland Metropolitan School District
08.1984 - 06.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Career Technical Education - Career And Technical Education
Kent State University
Kent, OH06.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Perry School District
01.2022 - Current
Seasonal Worker
Lake County Board of Elections
09.2021 - Current
Census Worker
United States Government
08.2020 - 11.2020
Shop Owner
Black River Trails Alpaca Accessories Gift Shop
12.2014 - 05.2021
Teacher
Cleveland Metropolitan School District
08.1984 - 06.2016
Career Technical Education - Career And Technical Education
Kent State University
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