Renee Oblander

• Created transformational hair and makeup experiences for clients or maintained/cleaned up client’s current standard of beauty depending on their desires.

• Delivered high quality hair and makeup results to the clients in the salon. • Consulted on clients’ desires, expectations, and potential limitations.

• Performed haircut and color transformations based on client desires.

• Executed makeup matching, application, and product selection to meet

clients’ desire and needs.

• Educated clients on makeup selection, skin typing and shade selection

• Assisted the pharmacist with supervision of the pharmacy to ensure accurate drug inventory, ordering procedures and scheduling of fellow technicians.

• Oversaw intake of personal information, insurance, medications, and physician’s information for each patient and building individual computer profile.

• Coordinated medication interaction concerns or other inquiries to doctor’s office staff or patients.

• Drove timely resolution of complex insurance billing issues to ensure a positive customer experience.

• Managed cash drawer and accountability for balance of daily sales.

• Assisted physicians and other mental health providers with pre-certification facility admittance orders, answered questions, responded to concerns and alleviated delicate situations with professionalism and sensitivity.
• Assisted Clinical Nurses in creating and updating patient admittance records.
• Received Manager Letter of Reference for attention to detail, knowledge and the handling of difficult situations respectfully in dealing with mental health benefits and stressful situations.

• Led team to meet daily sales goals, product placement and management while ensuring proper store upkeep.

• Trained new and current employees to address and fulfill customer needs.

• Enhanced customer satisfaction ratings by efficiently processing claims.

• Oversaw the acceptance, verification, and logging of merchandise deliveries

• Member Service Specialist for military insurance provider designed to meet the special needs of the military member and their families
• Conversed with members to identify needs and suggest products and services that may be beneficial to address any lifestyle, family or upcoming events
• Updated life events, family, and career changes in the member’s profile
• Design new and made changes to existing policies such as: Auto, Home, Fire, Renter’s, and Valuable Personal Property
• Verified adequate and current insurance coverage for Lien holders and Department of Motor Vehicles.

• Provided benefit and coverage information to both the insured and contracted pharmacies
• Discussed pharmaceutical coverage, co-pays and specific co-pay pricing tiers for preferred and non-preferred medications pharmacy staff and insureds
• Added authorizations for quantity and day supply for specific controlled narcotic medications.

• Aided physician’s and office staff in the pre-authorization process of medically prescribed medications
• Promptly assisted doctor’s and staff with determination process of approval or denial of coverage for medication
• Accurately documented patient, doctor and medication information and diagnosis given for prescriptions.

• Assisted the pharmacist with supervision of the pharmacy procedures, medication inventory and ordering, and scheduling of fellow technicians
• Intake of personal information, insurance, medications, and physician’s information for each patient and building individual computer profile
• Relaying knowledge of medication interaction or other inquiries to doctor’s office staff or patients
• Resolution of complex insurance billing issues
• Responsible for cash drawer and accountability for balance of daily sales.