Renee Powell-Philyaw
Detroit,MI
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Wyandotte, MI
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Made Customer reservations for trucks, trailers and storage units.
- Processed credit card payments for storage units
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Administrative Assistant
Jewish Federations Of NA
West Bloomfield, MI
01.2003 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
Administrative Assistant
Obrien, Rivamonte & Slate, P.C.
Southfield, MI
05.1998 - 10.2003
Printed 1099 & W-2 forms for clients
Assembled tax returns
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Education
Associate of Science -
Wayne County Community College District
Detroit, MI02.1998
Skills
- Understanding Customer Needs
- Responding to Difficult Customers
- Creative Problem Solving
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Verbal and Written Communication
- Issue and Complaint Resolution
Timeline
Customer Service Representative
Uhaul Moving And Storage
05.2021 - Current
Administrative Assistant
Jewish Federations Of NA
01.2003 - 01.2020
Administrative Assistant
Obrien, Rivamonte & Slate, P.C.
05.1998 - 10.2003
Associate of Science -
Wayne County Community College District
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