Renee Quitt
Colorado Springs,CO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
McDonald's
Baker City, Oregon
06.2026 - 08.2026
- Ensured accurate processing of customer orders for satisfaction. and handled payments with precision. Carefully packaged food items for takeout to maintain quality. for takeout and ensured timely delivery to drive-thru vehicles. Monitored lobby supplies, including napkins, lids, and straws, to ensure consistent availability for customer needs. Conducted thorough cleaning of dining area, including sweeping, mopping, and table sanitization. Oversaw waste disposal procedures to maintain a clean environment. and maintained restroom supplies effectively. Performed dishwashing and sanitization to uphold food safety standards. of food prep areas by washing dishes and wiping trays. Organized stock products to streamline service delivery and improve operational flow. of stock products for efficient service. I didn't work long here due to an emergency that i had to move out of Oregon.
- Provided friendly service to customers at a fast-paced restaurant environment.
- Handled customer complaints and resolved issues effectively and professionally.
- Prepared food items according to safety standards and procedures consistently.
Customer Service Representative and Shift Manager
McDonald's
La Junta, Colorado
10.2006 - 03.2013
- Trained new employees in effective customer service techniques, fostering a knowledgeable team to better serve customers.
- Processed customer orders promptly, creating a welcoming atmosphere that enhanced customer experience.
- Executed cash handling duties accurately, ensuring smooth transactions and customer satisfaction.
- Worked closely with team members to ensure timely order fulfillment.
- Coordinated food packaging processes to ensure accuracy and efficiency for takeout and drive-thru services.
- Prepared food items following strict safety and quality guidelines.
- Kept lobby area clean and inviting through regular cleaning tasks through regular sweeping and mopping.
- Managed restroom hygiene by ensuring toiletries were stocked and trash was removed by stocking toiletries and managing trash.
Education
GED -
Otero Jr
La Junta, CO03-2000
Skills
- Customer service and support
- Order management
- Cash handling
- Order assembly
- Inventory control
- Customer engagement
- Service quality assurance
- Delivery scheduling strategies
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Multitasking and organization
- Attention to detail
- Problem solving
- Recordkeeping skills
- Relationship management
- Team adaptability
- Coordination and decision-making
- Workplace cleanliness and hygiene
- Empathy and patience
- Upselling techniques
- Creative problem solving
- Computer proficiency in applications
- Relationship building
- RMA management
- delivery scheduling strategies
Timeline
Customer Service Representative
McDonald's
06.2026 - 08.2026
Customer Service Representative and Shift Manager
McDonald's
10.2006 - 03.2013
GED -
Otero Jr