Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Renee Running

New London,WI

Summary

Proven Merchandise Operations Coordinator at Fleet Farm with a track record of enhancing customer satisfaction and team productivity. Expert in data entry and work planning, I excel in building relationships and managing multiple projects to exceed performance metrics. Skilled in navigating high-pressure situations, my strategic approach and organizational skills drive positive outcomes. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

19
19
years of professional experience

Work History

Merchandise Operations Coordinator

Fleet Farm
Appleton, WI
09.2013 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.

Service Support Representative

Convergys
Appleton, WI
01.2009 - 08.2013
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Exceeded performance metrics consistently by prioritizing tasks and managing time effectively.
  • Maintained detailed records of all customer interactions, facilitating effective follow-up communication when necessary to ensure complete issue resolution.
  • Conducted thorough research to provide accurate information to customers, enhancing their overall experience with the company.

Claims Specialist

United Health Group-United Healthcare, And Ingenix
Green Bay, WI
01.2006 - 01.2009
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Followed up with customers on unresolved issues.

Education

High School Diploma -

Fox Valley Technical College
Appleton, WI
05.1992

High School Diploma -

Northeast Wisconsin Technical College
Green Bay, WI
05.1992

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building

References

Ty Beulen

Data Integrity Director

920-456-9195

Marcia Hoffman

Master Data Processing Specialist

920-750-0446

Tim Thyssen

Field Foreman

920-422-2170

Timeline

Merchandise Operations Coordinator

Fleet Farm
09.2013 - Current

Service Support Representative

Convergys
01.2009 - 08.2013

Claims Specialist

United Health Group-United Healthcare, And Ingenix
01.2006 - 01.2009

High School Diploma -

Fox Valley Technical College

High School Diploma -

Northeast Wisconsin Technical College

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    <ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG

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Renee Running