I have an passion for travel and seeing and learning about new places all over the world I've traveled many places overseas as well as many places in the USA I am very familiar with booking procedures, cancellation policies and such I prepare many vacations for friends and family because I have a passion for travel and really enjoy the whole process of putting the travel arrangements together
Renee' Sanders
Summary
Dynamic professional with over 25 years of exceptional customer service and sales experience, complemented by strong business management skills. Proven ability to actively listen and tailor solutions to meet individual customer needs, ensuring high satisfaction levels. Expertise in coordinating and scheduling tasks efficiently, coupled with keen attention to detail that drives operational excellence. Committed to fostering positive relationships and delivering results that exceed expectations.
Overview
35
35
years of professional experience
Work History
Sales Executive for Residential & Commercial Film
Michigan Tinting,LLC.
Waterford, MI.
08.2000 - Current
- Offered departmental administrative support.
- Managed scheduling and calendar coordination for executives, ensuring efficient use of time.
- Streamlined office procedures to enhance workflow and productivity across departments.
- Coordinated travel arrangements, optimizing logistics for business trips and client visits.
- Developed and maintained filing systems, improving information retrieval efficiency.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors.
- Conducted research for project proposals, compiling information that supported winning bids.
- Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed.
- Collaborated with store management to improve sales strategies and meet sales goals.
Salon Owner/Cosmetologist
New Images Hair Salon
Clarkston, Michigan, United States
07.1990 - 04.2020
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Streamlined appointment scheduling systems to enhance client experience and operational flow.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented new salon services based on client feedback and industry trends.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Maximized productivity and management systems by establishing specific goals and managing operations.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
Education
Real Estate Sales License - Real Estate Sales
Real Estate One Academy
2 2005
Certification in Course (Automotive Body Design) - Mechanical Drafting Technology
Hanke & Lewis School of Automotive Body Design
1 1987
Cosmetology License From The State of Michigan - Cosmetology
Elite Academy of Beauty
3 1984
Certified Micro-blading Artist - Permanent Cosmetics And Tattooing
Phi Brows Academy
3 2017
Skills
- Business Management
- CRM software proficiency
- Quota achievement
- Problem Resolution
- Prompt Customer Service
- Product knowledge
- Sales presentations
- Upselling strategies
- Interpersonal and written communication
- Schedule coordination
Interests
Owning and maintaining a successful Hair Salon through recessions and difficult economic times
I was able to maintain the same standards in my salon by creating solutions for individual clients. This enable them to still receive services during hard economic times to fit their budget without losing them as a client.
Timeline
Sales Executive for Residential & Commercial Film
Michigan Tinting,LLC.
08.2000 - Current
Salon Owner/Cosmetologist
New Images Hair Salon
07.1990 - 04.2020
Certification in Course (Automotive Body Design) - Mechanical Drafting Technology
Hanke & Lewis School of Automotive Body Design
Cosmetology License From The State of Michigan - Cosmetology
Elite Academy of Beauty
Certified Micro-blading Artist - Permanent Cosmetics And Tattooing
Phi Brows Academy
Real Estate Sales License - Real Estate Sales
Real Estate One Academy