Dynamic and results-driven professional with extensive experience at Wal-Mart Supercenter, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and train associates, fostering a collaborative environment. Skilled in time management and problem-solving, consistently achieving high standards in merchandise presentation and customer satisfaction.
Work History
People Lead
Wal-Mart Supercenter | 2024 - 2026
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Team Lead
Wal-Mart Supercenter | 2022 - 2024
Supervised daily store operations, ensuring consistent merchandise presentation and floor readiness.
Coordinated associates across departments to maintain efficient task completion and customer service coverage.
Trained team members on stocking standards, safety procedures, and register support processes.
Monitored inventory levels and replenished merchandise to prevent out-of-stock conditions.
Department Manager
Wal-Mart Supercenter | 2016 - 2020
Supervised daily department operations, ensuring merchandise availability and organized sales floor presentation.
Trained associates on stocking procedures, customer service standards, and workplace safety expectations.
Coordinated inventory replenishment, backroom organization, and product rotation to reduce out-of-stock conditions.
Monitored department performance and adjusted staffing priorities to support peak customer traffic.
Assistant Manager
Wal-Mart Supercenter | 2010 - 2014
Supervised daily store operations, ensuring sales floor readiness and associate coverage.
Coordinated merchandising execution to maintain planogram accuracy and product availability.
Monitored inventory levels and resolved replenishment issues to reduce stockouts.
Coached associates on customer service standards, safety procedures, and task performance.
Vision Center Manager
Wal-Mart Supercenter | 2005 - 2010
Managed daily Vision Center operations, maintaining smooth patient flow and service quality.
Supervised associates, assigned tasks, and supported training on optical procedures and customer service.
Coordinated eye exam appointments, prescriptions, and follow-up communication with patients.
Monitored inventory levels, ordered optical supplies, and reduced stock shortages.
Optician
Wal-Mart Supercenter | 2001 - 2005
Interpreted eyewear prescriptions and checked lens specifications for accurate dispensing.
Helped customers choose frames based on fit, style, and prescription needs.
Measured pupillary distance and adjusted frames for proper alignment and comfort.
Kept vision center records, orders, and inventory organized for efficient service.
Optician
Shopko | 1996 - 2001
Verified eyewear prescriptions and prepared accurate lens orders for customers.
Adjusted, repaired, and fitted frames for proper comfort and alignment.
Educated customers on lens options, coatings, and frame selection.
Processed optical orders using retail systems and maintained detailed records.