Summary
Overview
Work History
Education
Skills
Timeline
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Renée Sorensen

Sullivan,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Style Encore - Terre Haute
01.2022 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Manage supplies.
  • Track and organize merchandise inventory.
  • Train and supervise team members.
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Respond to and resolved customer questions and concerns
  • Delegate tasks to maximize efficiency

Shift Lead

Plato's Closet - Terre Haute
10.2018 - 01.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.

Hostess

TGI Fridays
08.2015 - 10.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Bussed tables quickly and efficiently, helping to decrease wait times
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted bartenders by cleaning glasses, freeing them to focus their attention on their customers

Education

Associate of General Studies -

Ivy Tech Community College of Indiana
Terre Haute, IN
08.2021

Skills

  • Customer Relationship Management
  • Inventory Tracking and Organization
  • Project Management
  • Financial Management
  • Time Management
  • Staff Training
  • Staff Supervision
  • Product and Service Knowledge
  • Customer Service and Satisfaction
  • Recruiting and Interviewing
  • Cash Deposits and Receipts

Timeline

Assistant Manager

Style Encore - Terre Haute
01.2022 - Current

Shift Lead

Plato's Closet - Terre Haute
10.2018 - 01.2022

Hostess

TGI Fridays
08.2015 - 10.2018

Associate of General Studies -

Ivy Tech Community College of Indiana

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Renée Sorensen