Renee Stiffler
Fredericksburg,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in people industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Analyst
Greystone Funding LLC- Service Asset Management
02.2021 - 11.2023
- Provided customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries regarding loans and products courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor if needed.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about loan updates and changes.
Customer Support Specialist
Town Of Culpeper
07.2014 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about utility bills and payments.
- Multitasked to handle diverse customer needs in high-volume customer setting, prioritizing tasks to keep up with challenging deadlines.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - English/ Medical Assistant And Basic X-ray License
Broward Community College
Fort Lauderdale, FL08.1996
Skills
- Service Standard Compliance
- Positive Attitude
- Written Communication
- Computer Literacy
- Account Management
- Report Preparation
Timeline
Customer Service Analyst
Greystone Funding LLC- Service Asset Management
02.2021 - 11.2023
Customer Support Specialist
Town Of Culpeper
07.2014 - 01.2021
Associate of Science - English/ Medical Assistant And Basic X-ray License
Broward Community College
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