Renee Swaidan
San Antonio,TX
Summary
Skilled Airport Operations Supervisor well-versed in handling all needs for busy airports. Adept at coordinating tenants, personnel and projects to keep daily operations smooth and efficient. Trained in use. Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations.
Overview
36
36
years of professional experience
Work History
Airport Operations Supervisor
United Airlines
09.2011 - Current
- Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
- Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
- Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
- Facilitated smooth aircraft turnaround, coordinating ground services such as fueling, catering, and cleaning.
Customer Service Representative
United Airlines
04.1996 - 09.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
United Airlines
11.1994 - 04.1996
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Reservations Agent
United Airlines
04.1989 - 10.1994
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- International Rate Desk- manually building ticket rates in Apollo System for international booking mostly round the world trips.
- Travel Agency Desk- collaborated with local agencies flight routings, ticket fares, and assist as help desk for angency.
Reservations Agent
United Airlines
01.1988 - 04.1989
- Managed high call volume with exceptional attention to detail.
- Assisting New York Travel Agents with high value customers booking business travel and managing flight reservations.
- Assisting with technical issues in Apollo Systems.
Education
GED -
Cooper High School, TX
Lubbock, TXNo Degree - Procedures -airline Reservations And Ticket Sales
American Travel Acadamy
Arlington, TXSkills
- Project Coordination
- Capital Building Projects
- Special Event Planning
- Operating Procedure Updates
Timeline
Airport Operations Supervisor
United Airlines
09.2011 - Current
Customer Service Representative
United Airlines
04.1996 - 09.2011
Customer Service Representative
United Airlines
11.1994 - 04.1996
Reservations Agent
United Airlines
04.1989 - 10.1994
Reservations Agent
United Airlines
01.1988 - 04.1989
GED -
Cooper High School, TX
No Degree - Procedures -airline Reservations And Ticket Sales
American Travel Acadamy
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