Danielle Dorlean
Miramar,FL
Summary
Goal-oriented and industrious with firm grasp of all airport functions, including ramp, hanger, maintenance, and emergency response. Authoritative and proactive leader with a demonstrated track record of success. Versatile Airport Operations Supervisor manages all areas of airport operations, security and capital improvements. Proficient in overseeing safety, security and regulatory areas. Bringing [Number] years of related experience. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Airport Operations Supervisor
Miami Dade Aviation Department
Miami, FL
08.2022 - Current
- A
- Supervise, plan, assign, schedule and review the work of a subordinate supervisory, specialized operations and clerical employees
- B
- Review a variety of reports and initiate corrective actions pertaining to airfield safety and efficiency
- C
- Conduct inspections of the airfield operations area to detect hazardous conditions and inefficient traffic situations
- D
- Plan, review and approve construction safety and phasing plans and all construction and maintenance related activities on the Airfield Operations Area including the Terminal building
- E
- Develop and implement Divisional policies and procedures and revise as necessary
- F
- Develop update and maintain Airport Certification Manual and the Airport Emergency Plan, Co- Chair the Airport Safety Council and direct compliance with Lock and Key Program
- Assist Federal agencies by providing routine and emergency services as needed
- G
- Respond and act as Airport liaison at Incident Command Post for a variety of airfield incidents and emergencies
- H
- Investigate incidents or other operational problems to determine cause and develop corrective actions
- I
- Makes recommendations on hiring, discipline and promotion of subordinates
- Review payroll, authorize leave and overtime
- Review performance reports prepared by subordinates
- J
- Prepare or direct preparation of Notice to Airmen due to circumstance which affect the safety of aircraft operations on runways, taxiways, aprons and gate areas
- K
- Conduct and attend meetings aimed at working collaboratively with Airport Users and Federal and Local Agencies
- L
- Approve shutdowns for gate closures
- K
- Approve request for M.O.T.’s and dumpster assigned locations in apron area
- M
- Resolving concerns and issues with airlines, service companies, airport tenants and government entities
- N
- Maintain apron markings
Airport Operations Sr. Agent
Miami Dade Aviation Department
Miami, FL
02.2018 - 08.2022
- Over 20 years of aviation experience, with 4+ years of experience as an Operations Supervisor, supervising, managing and improving the effectiveness of daily operations at Miami International Airport
- I supervise up to 15 employees and is well diverse and cross trained effectively
- Follows the directives for the Airport Certificate Manual for MIA
- Ensures compliance with all FAA safety and security requirements on the airfield, by protecting the airport system and infrastructure
- Manges and directs General Aviation Center, verifying all airport fees are accurate and collected promptly
- Demonstrates the ability to handle over approximately 300 daily flight operations on any given shift
- I coordinate id sweeps to ensure airport personnel is displaying proper identification and ensures drivers have the proper credentials on all equipment in the secure area
- Manages and coordinates medical and emergency landings
- Issues Notice to Airmen to advise pilots of potential hazards at MIA
- Manages unexpected events, authorizing the opening and closing of runways and taxiways
- Ensures construction on the airfield is following the department safety requirements
- Coordinates bussing operations to transport passengers to and from remote areas to the Federal Inspection Stations and coordinates bussing operations for emergency evacuations responses and airport tours
- Participates in the Part 139 program
- Approves outside vendors through the no-fly clearance credentials called the AOA Vetting system for deliveries and construction workers
- Ensuring over 100 portable loading bridges, ground power units, pre-air condition units and over 40 remote-parking positions are well equipped, operational, and free of hazards for our carrier customers
- I have helped develop fence inspection procedures and Sr
- Agent manuals
- I instruct loading bridge and driver's training classes, and train employees on mandatory HR software
- I am trained to respond to airport and aircraft emergencies
- I conduct enforcement for violators not complying with Chapter 25 at Miami International Airport
- I manage the Airport Operation Database system that records all flight activity and operations at MIA
- Monitors and communicate with the Federal Aviation Administration on the Arinc radio
- Completes aircraft fit checks to ensure aircraft is contained within the gate envelope
- Issues gate closures and monitors perimeter fence inspections
- Manages sick and late calls
- Manages airfield Wildlife and Noise Abatement issues
- Accepted a promotion for better opportunities.
Airport Operations Agent
Miami Dade Aviation Department
Miami, FL
11.2004 - 02.2018
- I conducted aircraft pushback in the non-movement area, participated in Part 139 program to maintain the airport certification
- I also managed updating airport flight monitors, assigning ticket counters, and worked in Advanced Planning
- I assigned parking spots and gates for passenger and cargo flights, responded to airport emergencies, and participated in VIP airfield events, completed daily reports, enforced airport rules and regulations, by issuing warnings and civil citations, impounded illegal equipment on the ramp, conducted aircraft parking checks and controlled the command center
- Accepted a promotion for better opportunities.
Airport Operations Specialist
Miami Dade Aviation Department
Miami, FL
11.2003 - 11.2004
- Securing restricted doors and areas, conducted security sweeps, searched for breaches, vigilant of suspicious activity, conducted body searches with metal detector wands, reported unattended bags, responded to door alarms, controlled access gates to AOA
- Accepted a promotion for better opportunities.
Airport Operations Specialist
Miami Dade Aviation Department
Miami, FL
09.2001 - 11.2003
- I escorted unauthorized vehicles for deliveries and construction vehicles on the AOA
- I responded to door alarms and conducted fence inspections
- I manned the security access gates on the AOA
- Accepted full-time status for better opportunities.
Sales Associates
Terminal Rexall
Miami International Airport
07.1999 - 09.2001
- Greeted customers upon their entry into the store and helped with any questions and concerns
- Maintained a high level of customer service, resolving customer complaints in a timely manner
- Assisted customers with locating products and answering product related-questions
- Performed all checkout procedures quickly and accurately each time
- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed
- Processed credit cards, debit cards and cash transactions
- Resigned due to a better opportunity.
Cashier
Chung King
Miami, FL
04.1999 - 01.2000
- Welcoming guests as they enter the restaurant
- Offering recommendations or advice to customers and answering any inquiries
- Ensuring correct meal prices, accepting payments and administering receipts to customers
- Resolving any pricing complaints and providing solutions or a positive customer service experience
- Processing any exchanges or refunds as requested
- Wrapping or bagging purchases, especially if customers purchase the restaurant’s merchandise
- Demonstrated proficiency in operating cash registers and other point-of-sale systems
- Managed large sums of money on a daily basis
- Resigned due to a better opportunity.
Education
Bachelor of Science (B.S.) - Public Policy & Service -
Florida International University
08.2024
Associate of Science (A.S.) - Aviation Operations Management -
Broward College
12.2022
High School Diploma -
North Miami Senior High School
06.1999
Skills
- Traffic Control Procedures
- Team Direction
- Process Improvement Implementation
- Program Oversight
- Staff Training and Development
- Emergency Response
- Regulatory Compliance
- Maintenance Scheduling
- Program Management
- Safety Oversight
- Project Coordination
- Budget Administration
- Multitasking and Prioritization
- Decision-Making
Certification
- Business Operations, 2022, Broward College
- Accounting Technology Specialist, 2022, Broward College
- Airport Management, 2022, Broward College
- Business Specialist, 2021, Broward College
- FEMA IS-00700.b, 2021, Homeland Security - 0.4 IACET CEU
- FEMA IS-00100.c, 2021, Homeland Security - 0.2 IACET CEU
- FEMA IS-00906, 2011, Homeland Security - 0.1 IACET CEU
- FAA PART 139 Certified, 2004 - Present, Miami International Airport – Miami Dade Aviation Department
Honors Awards
- Dean’s List, 2023, Florida International University
- Honor’s Roll, 2022, Broward College
- Dean’s List, 2021, Broward College
- President's List, 2021, Broward College
Timeline
Airport Operations Supervisor
Miami Dade Aviation Department
08.2022 - Current
Airport Operations Sr. Agent
Miami Dade Aviation Department
02.2018 - 08.2022
Airport Operations Agent
Miami Dade Aviation Department
11.2004 - 02.2018
Airport Operations Specialist
Miami Dade Aviation Department
11.2003 - 11.2004
Airport Operations Specialist
Miami Dade Aviation Department
09.2001 - 11.2003
Sales Associates
Terminal Rexall
07.1999 - 09.2001
Cashier
Chung King
04.1999 - 01.2000
Bachelor of Science (B.S.) - Public Policy & Service -
Florida International University
Associate of Science (A.S.) - Aviation Operations Management -
Broward College
High School Diploma -
North Miami Senior High School
- Business Operations, 2022, Broward College
- Accounting Technology Specialist, 2022, Broward College
- Airport Management, 2022, Broward College
- Business Specialist, 2021, Broward College
- FEMA IS-00700.b, 2021, Homeland Security - 0.4 IACET CEU
- FEMA IS-00100.c, 2021, Homeland Security - 0.2 IACET CEU
- FEMA IS-00906, 2011, Homeland Security - 0.1 IACET CEU
- FAA PART 139 Certified, 2004 - Present, Miami International Airport – Miami Dade Aviation Department
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