Harold Dauphin
PEMBROKE PNES,FL
Summary
Dynamic Airport Operations Agent with Miami-Dade County Aviation Department, skilled in crisis management and superior customer service. Achieved a significant reduction in customer complaints through proactive problem-solving and effective communication. Proven ability to enhance operational efficiency while ensuring compliance with safety regulations and fostering a collaborative team environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Airport Operations Agent
Miami-Dade County Aviation Department
05.2021 - Current
- Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
- Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Airport Public Safety Assistance
Miami Dade Aviation Department
05.2011 - 08.2022
- Proven ability to learn quickly and adapt to new situations.
- Monitored closed-circuit televisions, fire alarm panels and protected grounds against trespassers, vandalism and theft.
- Operate paging system with local area and terminal-wide reach to provide information to passengers, airport personnel, and members of general public.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Science - Social Science And Humanities
LaGuardia Community College
Long Island City, NY06-2021
Ph.D. - Theological Studies
Harvest Reapers International School of Theology
Broward County, Florida05-2021
Master of Arts - Theology
Harvest Reapers International School of Theology
Broward County, Florida05-2019
Skills
- Strong decision-making
- Efficient multitasking
- Ground support coordination
- Superior customer service
- Professionalism and courtesy
- Reliable punctuality
- Airport safety awareness
- Problem-solving abilities
- Effective communication
- Interpersonal skills
- Crisis management
- Written communication
Accomplishments
- Supervised team of 17 staff members.
- Documented and resolved great customer service which led to employee of the month.
Certification
- Certified Chaplain
- Ordained Minister
- Certified prevention training - Crisis Intervention
- Certified prevention training - Active Shooter
- Certified Anger management coach
- Firearm license - concealed and G
- Security license - D
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Airport Operations Agent
Miami-Dade County Aviation Department
05.2021 - Current
Airport Public Safety Assistance
Miami Dade Aviation Department
05.2011 - 08.2022
Associate of Science - Social Science And Humanities
LaGuardia Community College
Ph.D. - Theological Studies
Harvest Reapers International School of Theology
Master of Arts - Theology
Harvest Reapers International School of Theology
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