Harold Dauphin
PEMBROKE PNES,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Airport Terminal Operations Agent
Miami-Dade County Aviation Department
2100 Nw 42nd Ave, Miami
11.2023 - Current
- Assures that the employees are working in areas as assigned; prepares reports detailing observations of Janitorial service employees performance and compliance with prescribed regulations.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Provides assistance, information, and customer assistance to passengers and visitors in various areas of the airport.
- Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
- Exercise supervisory responsibility of subordinate employees engaged in day-to day routine specialized functional areas of the airport including terminal.
- Reviews a variety of reports prepared by subordinates concerning field inspections, non routine incidents, accidents, and other significant events.
Airport Public Service Assistance
Miami Dade Aviation Department
Miami, FL
05.2011 - 11.2023
- Provides assistance, information, and directions for travelers and visitors to Miami International Airport concerning Airport Services and facilities, ground transportation, local restaurants, and entertainment, tours and other traveler and visitor needs.
- Receives complaints from the public regarding airport services and facilities or experiences with local business concerns; attempts to resolve complaints to appropriate authorities.
- Operate paging system with local area and terminal-wide reach to provide information to passengers, airport personnel, and members of general public.
- Provides training, guidance and assistance to a staff of airport receptionists on an assigned shift, engaged in assisting international passengers in processing through U.S. Customs and Immigration.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Tax Specialist General Manager
New Generation Tax Professional, Inc
Pembroke Pines, FL
05.2018 - Current
- Analyzed tax documents to ensure compliance with federal and state regulations.
- Prepared detailed tax returns for individuals and small businesses, enhancing accuracy and efficiency.
- Advised clients on tax-saving strategies, optimizing their financial outcomes.
- Developed training materials on tax regulations to enhance team knowledge and performance consistency.
- Reviewed financial statements for accuracy and integrity.
- Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
- Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Associate of Science - Social Science And Humanities
LaGuardia Community College
Long Island City, NY 09.1998 - 06.2001
Master of Arts - Theology
Harvest Reapers International School of Theology
Broward County, Florida 01.2017 - 05.2019
Ph.D. - Theological Studies
Harvest Reapers International School of Theology
Broward County, Florida 06.2019 - 03.2021
Skills
- Strong decision-making
- Efficient multitasking
- Ground support coordination
- Superior customer service
- Professionalism and courtesy
- Reliable punctuality
- Airport safety awareness
- Problem-solving abilities
- Effective communication
- Interpersonal skills
- Crisis management
- Written communication
Accomplishments
- Supervised team of 17 staff members.
- Documented and resolved great customer service which led to employee of the month.
Certification
- Certified Chaplain
- Ordained Minister
- Certified prevention training - Crisis Intervention
- Certified prevention training - Active Shooter
- Certified Anger management coach
- Firearm license - concealed and G
- Security license - D
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Airport Terminal Operations Agent
Miami-Dade County Aviation Department
11.2023 - Current
Ph.D. - Theological Studies
Harvest Reapers International School of Theology
06.2019 - 03.2021
Tax Specialist General Manager
New Generation Tax Professional, Inc
05.2018 - Current
Master of Arts - Theology
Harvest Reapers International School of Theology
01.2017 - 05.2019
Airport Public Service Assistance
Miami Dade Aviation Department
05.2011 - 11.2023
Associate of Science - Social Science And Humanities
LaGuardia Community College
09.1998 - 06.2001