Renee Thiede
Dayton
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
1984
1984
years of post-secondary education
Work History
Customer Service Representative
Charter Communications, Spectrum
Blue Ash
06.2021 - 02.2026
- Assisted customers with inquiries regarding services and billing issues.
- Resolved technical issues related to internet and cable services for customers.
- Navigated customer accounts using internal systems for accurate service updates.
- Educated customers on service features and troubleshooting techniques.
- Collaborated with team members to improve customer service processes effectively.
- Handled escalated complaints to ensure customer satisfaction and resolution.
- Maintained detailed records of customer interactions for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Supported sales team members to drive growth and development.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated system with order specifics and customer details, preferences, and billing information.
Loan Servicing Representative
CCFI LLC
Dayton
06.2020 - 06.2022
- Processed loan applications and verified customer information for accuracy.
- Managed loan servicing inquiries and resolved customer concerns promptly.
- Maintained detailed records of loan transactions and client communications.
- Educated clients on loan terms, payment options, and servicing procedures.
- Monitored account statuses and identified potential issues for resolution.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Audited files regularly to detect and correct paperwork and processing errors.
- Monitored delinquent accounts to ensure compliance with state regulations.
- Worked with third-party vendors to address and clear loan closing requirements.
- Scanned and uploaded loan and related documents into system.
- Checked applicant credit, personal references and employment histories.
Education
Wheeling High School
Mount Prospect, ILSome College (No Degree) - Medical Assistant
Apollo College
Phoenix , AzSkills
- Technical support
- Complaint resolution
- Customer education
- Account management
- Effective communication
- Problem solving
- Stress management
- Time management
- Conflict resolution
- Escalation management
- Inbound and outbound calling
- Microsoft outlook
- Calm demeanor
- Grammar
- Verbal and written communication
- Credit card payment processing
- Microsoft Excel
- Minute taking
- Adaptive team player
- Team collaboration
- Critical thinking
- Customer relationship management
- Record keeping
- Customer consulting
- Consultative sales
- Strong teamwork
- Dispute resolution
- POS systems expert
- Active listening
- Quality assurance controls
- Tracking complaints
- Typing proficiency
- De-escalation techniques
- Punctuality and reliability
- Script adherence
- Service upselling
- Courteous demeanor
- Multi-task management
- Appointment scheduling
- Skype
- Customer service
- Relationship building
- Opening and closing accounts
- Product and service solutions
- Creative problem solving
- Account updating
- Empathy and patience
- Adaptability and flexibility
Timeline
Customer Service Representative
Charter Communications, Spectrum
06.2021 - 02.2026
Loan Servicing Representative
CCFI LLC
06.2020 - 06.2022
Wheeling High School
Some College (No Degree) - Medical Assistant
Apollo College