Renee Tilley
Tabor City,NC
Summary
Dedicated professional with a strong focus on client relations, effective communication, and customer service. Proven ability to enhance workflow processes and resolve inquiries to ensure high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Office/Service Manager
Riverside Auto & Tire
Shallotte, North Carolina
09.2025 - Current
- Coordinated scheduling and logistics for service appointments.
- Resolved customer inquiries efficiently, ensuring high customer satisfaction.
- Addressed customer inquiries and concerns, contributing to positive service experience.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Maintained clean and organized office environment to enhance productivity.
- Operated office equipment, including printers and copiers, for daily tasks.
- Implemented filing systems for documents and records management.
- Collaborated with team members to enhance workflow processes.
Service/Parts/Collections Manager
John's Auto Sales
Shallotte, North Carolina
08.2023 - 08.2025
- Managed daily collections processes for customer accounts at local auto sales dealership.
- Reviewed customer accounts to identify delinquent payments and initiated follow-up actions to recover outstanding balances.
- Communicated with customers to establish payment arrangements and clarify outstanding balances.
- Responded to customer inquiries about billing issues and account status to ensure understanding of payment options.
- Processed orders and returns efficiently using internal systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory levels to ensure availability of parts for customers.
- Managed customer records using dealership management software.
- Ensured accurate documentation of services performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Victory CDJR
Shallotte, North Carolina
11.2018 - 07.2023
- Guided customers through service inquiries and vehicle maintenance needs, ensuring informed decision-making.
- Provided product knowledge on vehicle features and service options to customers.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Delivered accurate estimates of repair costs, labor times, and parts prices, enabling customers to plan their service budgets effectively.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Communicated with technicians to relay customer concerns and repair updates.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Set and confirmed customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
- Developed effective scheduling processes to achieve production objectives.
Education
High School Diploma -
North Davidson High
Welcome, NC06-1986
Skills
- Appointment scheduling
- Appointment management
- Office equipment operation
- Client relations
- Customer service
- Effective communication
- Attention to detail
Timeline
Office/Service Manager
Riverside Auto & Tire
09.2025 - Current
Service/Parts/Collections Manager
John's Auto Sales
08.2023 - 08.2025
Service Advisor
Victory CDJR
11.2018 - 07.2023
High School Diploma -
North Davidson High