Renee Tincher
Taylor
Summary
Results-driven professional with exceptional dental and insurance skills. Dedicated to utilizing expertise to drive revenue growth and exceed sales targets for a progressive company. Strong focus on customer service and providing the highest level of care and satisfaction to clients. Extensive knowledge and experience in the industry, confident in ability to contribute to the success of the organization and make a positive impact on its bottom line.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Dental Associate/ Manager
Hutto Hippo Family Dental
01.2015 - Current
- Delivered exceptional outcomes by consistently exceeding patient satisfaction in chairside tasks.
- Managed inventory and supply procurement for office operations.
- Managed phone communications effectively.
- Outlined benefits and coverage options to patients clearly.
- Handled all aspects of lab work, including the coordination of ortho treatments.
- Demonstrated strong problem-solving skills in daily practice.
Claims Service Assistant
State Farm Insurance Inc
04.1996 - 01.2025
- Assisted in reducing claim resolution timeframes through proactive follow-up and coordination with key stakeholders.
- Delivered concise written summaries of claim details for use in management reports or legal proceedings as required.
- Contributed to the reduction of claims backlog, prioritizing high-priority cases for prompt resolution.
- Managed a high volume of inbound calls from policyholders, providing empathetic support during stressful situations.
- Supported team members in handling complex claims, sharing expertise and knowledge for effective problemsolving.
Dental Associate/ Office Manager
Family Dental Center of Hutto
01.2001 - 01.2015
- Supervised high-volume dental office operations, achieving monthly sales goals.
- Provided support for dental treatments to both dentists.
- Performed comprehensive chairside tasks across different procedures.
- Coordinated appointment times.
- Performed detailed verifications of insurance coverage for dental services.
Education
Business Administration - marketing and management
University of Phoenix
03.2023
Dental assisting - sales techniques, customer service and dental chairside skills
Allied Health Careers
01.2000
Skills
- Management
- Sales
- Customer Service
- Dental Products Knowledge
- Procedure Code Knowledge
- Insurance Benefits Knowledge
- Multitasking
Certification
- CPR, current
- Continuing Education Courses, yearly
Leadership Experience
Collaborative leader, with the ability to work effectively with cross functional teams to achieve common goals.
Communication Skills
Strong communication skills, including effective verbal and written communication, active listening, and empathy.
Timeline
Dental Associate/ Manager
Hutto Hippo Family Dental
01.2015 - Current
Dental Associate/ Office Manager
Family Dental Center of Hutto
01.2001 - 01.2015
Claims Service Assistant
State Farm Insurance Inc
04.1996 - 01.2025
Dental assisting - sales techniques, customer service and dental chairside skills
Allied Health Careers
Business Administration - marketing and management
University of Phoenix
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