Summary
Overview
Work History
Education
Skills
Quote
Interests
Timeline
Receptionist
Renee Valdyke

Renee Valdyke

Cumberland,RI

Summary

Self-directed high energy professional. Honest and ethical. Excellent relationship management skills. Problem resolution. Employee coaching, training and mentoring. Financial acumen and prudence. Problem resolution and client focused manager. Impeccable follow-up skills. Excellent consultative sales and negotiation skills. Contract negotiations and management.

Overview

22
22
years of professional experience

Work History

OFF-SITE OPERATIONS MANAGER

Sodexo - Healthcare Division (Care New England)
01.2023 - Current
  • Manage janitorial and pest control vendors at Care New England off-site locations.
  • Responsible for inspecting and maintaining over 75 physical locations to meet client specifications
  • Control and direct all cleaning, sanitizing and waste removal functions to meet operating and financial goals, client objectives and customer needs
  • Lead the operations of facility accounts by ensuring areas of responsibility meet objectives and client expectations
  • Management of multiple vendors and associated staff
  • Establish and maintain effective client and customer rapport
  • Management of 2nd shift Union Workers
  • Plan and lead vendor/employee meetings
  • Manage all current vendor contracts and negotiate new contracts to insure excellent service as well as financial prudence.

Sales Manager (Massachusetts & Rhode Island)

ADVANTAGE MAINTENANCE INC.
01.2022 - 01.2023
  • Building positive customer and vendor relationships to thoroughly support existing accounts
  • Develop a professional rapport, overcome objections while maintaining a dynamic and professional demeanor
  • Manage the development and tracking of key customer accounts through CRM
  • Responsible for cultivating accounts into long term relationships through customer satisfaction
  • Obtain and report competitor information, such as new products, pricing, and sales strategies
  • Work closely with inside sales team and other sales staff to provide exceptional customer service
  • Hire and train sales support staff.

Vice President, Sales (Massachusetts & Rhode Island)

JAN-PRO of SOUTHERN NEW ENGLAND
01.2019 - 01.2022
  • Responsible for Rhode Island and Southern Mass territory to develop and drive key sales strategies and initiatives as well as strategic account planning for Southern New England
  • Work closely with inside sales to help them provide highly qualified solid leads
  • Educate, train, and manage the sales activities of outside sales team
  • Coach and mentor individual sales reps and ensure new reps receive consistent development and feedback
  • Surpassing monthly sales goals consistently with high performing closing ratio
  • Analyze and improve current sales processes
  • Attending open bids (RFP's) and generating competitive quotes
  • Account Management
  • Solution driven and strong relationship builder
  • Proposal and quote generation by providing presentations and strong negotiation
  • Stay up to date with developments in the marketplace and industry.

Sales / Marketing Manager (Rhode Island & Massachusetts)

MASTERCLEANING SERVICES INC.
01.2016 - 01.2019
  • Drove sales, business development, and customer retention for a newly formed Commercial Cleaning company
  • Hired and trained a new sales team
  • Provided leadership to the sales team
  • Motivated and encouraged sales team to ensure quotas are met
  • Reviewed and analyzed sales and operational records and reports; used data to project sales, determine profitability and targets, and identify potential new markets
  • Developed sales quotas and strategies
  • Development of contract and proposal documents
  • Promote the growth and development of janitorial crews to make sure performance standards are met.

Sales and Operations Manager (Rhode Island & Massachusetts)

SYSTEM4 LLC.
01.2015 - 01.2016
  • Responsible for the account management of 100 customers+ for which we provided facilities services
  • Managed, supervised and oversaw the work, scheduling, and activities for 25+ cleaning crews
  • Promoted the growth and development of crews to make sure performance standards were met
  • Visited job sites on a regular basis, identifying and resolving service issues
  • Performing inspections for all customer facilities to ensure expectations were met
  • Provided management of all customer contracts
  • Work closely with inside sales to help them provide highly qualified solid leads.

Senior Territory Manager (New Jersey, New York, Florida)

INVISTA & DUPONT / STAINMASTER DIVISION
01.2003 - 01.2012
  • Tasked with managing and growing more than 250 large-volume customers in two-states
  • Overseeing a sales force of junior sales colleagues; established individual sales goals
  • Developed a new hire training course focused on empowering colleagues to be more efficient and effective with sales techniques
  • Targeted numerous large regional and national trade shows dramatically increasing brand awareness and effectively showcasing product differentials with an emphasis on strengthening existing customer relationships
  • Instrumental in fueling retail partner sales increases by analyzing monthly/yearly sales to identify growth/loss trends
  • Created customized strategies including advertising incentive programs
  • Maximized growth potential by providing annual sales intelligence of territory including economic trends, demographics and housing market information as well as competitive market share analysis.

Education

BS - Business Management and Marketing

Merrimack College
Andover, MA

Skills

  • HubSpot
  • Salesforce

Quote

Carpe Diem

Interests

Physical Activity, Healthy Living, Movies, Horses

Timeline

OFF-SITE OPERATIONS MANAGER

Sodexo - Healthcare Division (Care New England)
01.2023 - Current

Sales Manager (Massachusetts & Rhode Island)

ADVANTAGE MAINTENANCE INC.
01.2022 - 01.2023

Vice President, Sales (Massachusetts & Rhode Island)

JAN-PRO of SOUTHERN NEW ENGLAND
01.2019 - 01.2022

Sales / Marketing Manager (Rhode Island & Massachusetts)

MASTERCLEANING SERVICES INC.
01.2016 - 01.2019

Sales and Operations Manager (Rhode Island & Massachusetts)

SYSTEM4 LLC.
01.2015 - 01.2016

Senior Territory Manager (New Jersey, New York, Florida)

INVISTA & DUPONT / STAINMASTER DIVISION
01.2003 - 01.2012

BS - Business Management and Marketing

Merrimack College

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