Renee Vega
Corona,Ca
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Mortuary Arranger
Mt View Mortuary & Cemetery
San Bernardino
09.2023 - Current
- Meet with Families to arrange, conduct and direct bereavement rites, including funeral, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
- Confirms authorization to proceed with the service arrangements, ordering caskets and urns for services
- Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
- In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance
- Ensures potential pre-need referrals are shared with Family Service Counselors
- Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
- Prepares and accurately completes documents and online entries related to services, cremations, maintenance
- Assists with general office duties including answering phones
- Receives caskets and other funeral home supplies as well as place into orders for inventory.
Family Service Counselor
Mt View Mortuary & Cemetery
San Bernardino
11.2021 - Current
- Respond to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning.
Consumer Relations
Markwins Beauty
Diamond Bar
05.2003 - 04.2017
- Understood issues and helped create solutions that enhanced consumer relations.
- Collaborated with team members to improve overall consumer relations, sharing insights and best practices.
- Collaborated with team members to develop strategies for improving overall consumer relations processes.
- Participated in regular team meetings to discuss ongoing challenges, successes, and areas for improvement within consumer relations operations.
- Worked closely with members of quality control, quality assurance and packaging teams in monitoring and improving consumer relations.
- Developed and improved account relationships.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.
- Maintained accounting records utilizing in-house and client systems.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Improved consumer relations by responding promptly and professionally to inquiries received via social media channels or email.
Education
Insurance license Life limited by state California -
Mountain View high school, El Monte Ca -
Northwest College, West Covina-Certificate -
Skills
- Display highest level of professionalism and sensitivity when dealing with family members Customer Service detailed oriented, mortuary operations knowledge, multi-tasking and cemetery knowledge Life Insurance knowledge, proficient in HMIS, Compass, Forms Framework, Excel
- Scheduling proficiency
- Meeting facilitation
- Client meetings
- Order Placement
- Organizational expertise
Timeline
Mortuary Arranger
Mt View Mortuary & Cemetery
09.2023 - Current
Family Service Counselor
Mt View Mortuary & Cemetery
11.2021 - Current
Consumer Relations
Markwins Beauty
05.2003 - 04.2017