Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Security Assurance Management
01.2016 - Current
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
Provided first response to emergency situations, coordinating with law enforcement and emergency medical services for effective resolution.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Armed Security Officer
Business Resource Security Services
01.2012 - 01.2016
Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
Maintained confidentiality to protect sensitive information and prevent harmful release of information.
Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
Streamlined incident reporting processes by implementing electronic documentation methods for increased efficiency and accuracy.
Bus Attendant
DC Office of the State Superintendent of Education
08.2007 - Current
Assisted administration with assignment of students to bus routes and prepared reports using Microsoft.
Communicated with bus drivers, contractors, guardians, and schools regarding route changes.
Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
Managed emergency situations calmly and efficiently, prioritizing passenger safety above all else.
Conducted regular inspections of safety equipment to ensure proper functioning in case of an emergency.
Trained new employees in company policies, safety procedures, and customer service best practices.
Administered first aid when necessary during incidents on the bus, providing immediate care until medical professionals arrived on scene.
Education
High School Diploma -
Frank W Ballou High School
Washington, DC
06-1996
Skills
Incident documentation
De-escalation techniques
Emergency response
Law enforcement support
Safety control
Punctuality
CPR certified
Certification
First Aid, CPR, and AED Instructor Certification - American Red Cross.
Baton Permit - Various State Police or Bureau of Security and Investigative Services.
Pepper Spray Certification - Various State Departments of Justice or Private Providers.
Timeline
Armed Security Officer
Security Assurance Management
01.2016 - Current
Armed Security Officer
Business Resource Security Services
01.2012 - 01.2016
Bus Attendant
DC Office of the State Superintendent of Education