Experienced leader with a proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Demonstrates expertise in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Hospice Patient Service Manager
Parker Jewish Institute
New Hyde Park, NY, New York
12.2023 - 10.2024
Directed Interdisciplinary Staff in Hospice program which included :Recruitment, In-Service, Orientation, and Training of In-house staff and Field staff.
Officiated weekly IDG Meetings, Implemented and supervised documentation for NYS Medicare regulatory compliance.
Supervised and provided skills development for staff. c
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Administrator On-Call duties as required in Administrator and/or PSM (CHHA) abscence.
Analyzed service reports to identify areas of improvement.
Coordinated with other departments to maintain streamlined and productive workflow.
Palliative Care Case Manager
VNSNY
Remote, New York
03.2021 - 08.2022
Provided Case Management for Palliative Care Program
Telephonically coordinated and managed PC members
Provided assessment for Hospice referrals
Served as a Liaison between field nursing staff, company operations, and supportive services throughout company
Partnered with other health disciplines for weekly IDT meetings
Contributed to the maturation and expansion of the Palliative Care Program
Trained and provided onboarding of non-clinical TCA and clinical NP staff
Supplied supportive services to Palliative Care members and their families
Contributed to the development of evidence-based practice guidelines through participation in ongoing professional development activities and sharing knowledge across the organization.
Palliative Care Coordinator
Northwell Health Homecare
Westbury, New York
12.2019 - 07.2020
Administrated Palliative Care Program and Hospice referrals
Liaison between nursing staff, ancillary operations, and support services for patients that required Palliative/Hospice Services
Developed and officiated over weekly IDT Meetings
Participated in team building formats for weekly Supervisory Team Meetings
Conducted reviews and assisted Field RN staff with cultivating plan of care for patients on Palliative Services
Provided supportive services
RN Field Case Manager
Northwell Health
New Hyde Park, NY, New York
01.2019 - 12.2019
Implemented medical nursing care in the home post hospitalization
Performed Admission/Quarterly/Annual assessments of Clients
Managed acute and chronic disease processes
Executed wound care management, medication reconciliation and care plan development
Educated and trained patients and family in homes
Supervised and trained field nursing staff
Performed HHA supervisory training and performance visits
Education Manager
VNSNY of New York
01.2013 - 10.2018
Developed and established HHA Training Program under NYSDOH guidelines
Developed annual nursing In-Services, and Specialty Training Programs
Administrated training sites and staffing
Provided oversight and management with compliance to NYSDOH regulations for HHATP
Recruited, trained, and provided supervision of staff at multiple training sites
RN Instructor
VNSNY of New York
11.2008 - 01.2013
Educated and trained HHA candidates
Evaluated trainees for NYSDOH requirements for certification
Provided In-service training for HHA staff that included skills assessment and company policy & procedure review
Precepted and trained new RN Instructors
Worked as a Clinical Evaluator for HHA Trainee NYS (On-Site) Certification
Managed as (GO-TO Manager) of Training dept inclusive of staff and training sites in absence of Education Manager
RN Professional Nurse
VNSNY of New York
12.2006 - 01.2008
Implemented medical nursing care in the home post hospitalization
Performed admission assessments
Managed patients post discharge at home disease process
Provided wound care management, medication management, and patient/family education
Supervised and trained field nursing staff
Performed HHA supervisory training
Education
Master of Science - Nursing Education
CAPELLA UNIVERSITY
03.2023 - Current
BSN - NURSING
ADELPHI UNIVERSITY
05-2016
Associate of Science - Nursing
Helene Fuld College of Nursing
New York, NY
11-2000
Skills
Excel
Powerpoint
Netsmart systems
Oasis
MDS Coordinator
HC/PRI Assessor
NYS CNA Certification Evaluator
Crisis Prevention Certificate
BCLS
ACLS
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
References
References will be furnished upon request.
Nursingskills
Previous experience as an MDS Coordinator
HC/PRI Assessor
NYS CNA Certification Evaluator
Crisis Prevention Certificate
BCLS/ACLS certified
Timeline
Hospice Patient Service Manager
Parker Jewish Institute
12.2023 - 10.2024
Master of Science - Nursing Education
CAPELLA UNIVERSITY
03.2023 - Current
Palliative Care Case Manager
VNSNY
03.2021 - 08.2022
Palliative Care Coordinator
Northwell Health Homecare
12.2019 - 07.2020
RN Field Case Manager
Northwell Health
01.2019 - 12.2019
Education Manager
VNSNY of New York
01.2013 - 10.2018
RN Instructor
VNSNY of New York
11.2008 - 01.2013
RN Professional Nurse
VNSNY of New York
12.2006 - 01.2008
BSN - NURSING
ADELPHI UNIVERSITY
Associate of Science - Nursing
Helene Fuld College of Nursing
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