Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Renee C. Green, MBA

Renee C. Green, MBA

Chicago,IL

Summary

Dynamic Operations Professional with a robust background in client relationship management and operational optimization. Proven expertise in implementing data-driven strategies to enhance service delivery and drive customer success. Skilled in cross-functional collaboration and adept at optimizing workflows to achieve substantial business growth and client satisfaction.

Overview

15
15
years of professional experience

Work History

Global Operations Associate

Flexport
Chicago, IL
11.2022 - Current
  • Spearhead management of 15 enterprise clients, enhancing client satisfaction and retention, resulting in a 20% increase in repeat business.
  • Strategized and prepared comprehensive Quarterly Business Reviews (QBRs) by analyzing KPIs and customer goals to deliver engaging and impactful presentations to key stakeholders, effectively communicating progress, showcasing value.
  • Drive financial accuracy by resolving invoice discrepancies, achieving a 15% reduction in billing errors and enhancing financial performance.
  • Lead strategic initiatives to mitigate operational challenges, increasing workflow efficiency by 30%.
  • Develop cost-effective strategies that maximize productivity, driving a 25% improvement in operational metrics.
  • Collaborate with cross-functional teams to streamline processes, contributing to a 40% enhancement in organizational effectiveness.

Supply Chain Associate

Flexport
Chicago, IL
12.2020 - 11.2022
  • Enhanced financial performance by implementing targeted operational strategies, leading to a 10% increase in revenue.
  • Leveraged customer feedback to refine service offerings, improving customer satisfaction scores by 15%.
  • Standardized planning and scheduling processes, achieving a 20% improvement in operational consistency.
  • Worked closely with internal teams to expedite project completion, reducing project delivery times by 25%.

Enterprise Account Manager

Uber Freight
Chicago, IL
03.2019 - 05.2020
  • Collaborated with teams to identify customer needs, delivering tailored solutions that enhanced service delivery by 30%.
  • Established equitable pricing structures and contracts, optimizing profitability by 20%.
  • Restored business relationships with churned customers, generating $1M in new revenue opportunities.
  • Managed logistics operations to ensure timely service execution, achieving a 95% on-time delivery rate.

Merchant Development Account Manager

Groupon, Inc
Chicago, IL
07.2016 - 03.2019
  • Drove a $743,000 increase in sales by exceeding 120% of monthly quotas through strategic negotiation techniques.
  • Developed a robust sales pipeline, boosting revenue by 25%.
  • Managed merchant lifecycle processes, achieving high client satisfaction and a 30% increase in repeat business.
  • Negotiated service level agreements, enhancing profitability and client relations.

Financial Aid Advisor - Team Lead

Perdoceo Education Corporation
Schaumburg, IL
11.2010 - 07.2016
  • Led a team to boost productivity by 114%, maintaining a 98% Cash/Packaged rate with 99% accuracy for 250+ students.
  • Delivered comprehensive financial aid counseling, enhancing student retention by 20%.
  • Cross-trained staff, increasing team agility and performance across operations by 30%.

Education

Master of Business Administration - Marketing

Colorado Technical University
Colorado Springs, CO
05.2014

Bachelor of Arts - Communications, Media Arts, and Theater

Chicago State University
Chicago, IL
05.2009

Skills

  • Advanced Excel
  • MS Office
  • Google Workspace
  • Operational improvement
  • Project management
  • Data-driven strategies
  • Strategic partnerships
  • Sales and retention strategies
  • Cross-functional collaboration
  • Leadership
  • Team management
  • Quarterly Business Review preparation and presentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Global Operations Associate

Flexport
11.2022 - Current

Supply Chain Associate

Flexport
12.2020 - 11.2022

Enterprise Account Manager

Uber Freight
03.2019 - 05.2020

Merchant Development Account Manager

Groupon, Inc
07.2016 - 03.2019

Financial Aid Advisor - Team Lead

Perdoceo Education Corporation
11.2010 - 07.2016

Master of Business Administration - Marketing

Colorado Technical University

Bachelor of Arts - Communications, Media Arts, and Theater

Chicago State University

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Renee C. Green, MBA