Renee C. Green, MBA
Chicago,IL
Summary
Influential Global Operations Associate with a detail-oriented and hardworking approach to keeping goods flowing efficiently. Highly organized and forward-thinking team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
Work History
Global Operations Associate
Flexport
Chicago, IL
11.2022 - Current
- Develop and implement strategies to maximize productivity and streamline operations.
- Lead operational initiatives to solve ongoing strategic operations challenges.
- Generate and resolve discrepancies on client invoice(s) for rendered services.
- Stabilized and improved clients' financials YoY
- Collaborate with cross-functional teams to help improve operational workflow and establish smooth implementation of operational processes and procedures.
- Evaluate customer needs and feedback to drive product and service improvements.
- Improve, standardize, and document planning and scheduling processes to drive positive change.
Supply Chain Associate
Flexport
Chicago, IL
12.2020 - 11.2022
- Applied supply chain management knowledge to provide sourcing and influence electronic mediated environments.
- Improve, standardize, and document planning and scheduling processes.
- Updated clients on cargo statuses by closely monitoring receipt and tracking processes.
- Checked import documentation to determine cargo contents and prepare shipments for customs clearance.
- Worked closely with internal teams to maintain optimum levels of communication to effectively and efficiently complete projects.
- Collaborated with other internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Monitored performance of external vendor supply chains while handling internal logistics.
- Conduct research, gather information from multiple sources, and present results.
Enterprise Account Manager
Uber Freight
Chicago, IL
03.2019 - 05.2020
- Liaised with customer, management, and sales teams to better understand customer needs and recommend appropriate solutions.
- Established fair pricing structures and finalized contracts to complete service level agreements with Owner-Operator carriers.
- Interacted with churned customers, helping to restore business relationships and boost revenue opportunities.
- Requested, confirmed, and scheduled freight pick-up and delivery appointments.
- Drafted customer SOP and updated as needed.
Merchant Development Account Manager
Groupon, Inc
Chicago, IL
07.2016 - 03.2019
- Increased longevity of small/medium business accounts by providing individualized customer service and developing relationships with account holders.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing and merchant payment terms.
- Achieved 120% of monthly quota and grew sales by $743,000 in 2 years.
- Executed merchant full life cycle and pipeline including campaign development, preparation and launch, pre-live and live campaign edits, and campaign pauses and saves.
Financial Aid Advisor - Team Lead
Perdoceo Education Corporation
Schaumburg, IL
11.2010 - 07.2016
- Cross-trained new and existing employees to maximize team agility and performance.
- Provided financial aid counseling to enrolled and prospective students.
- Performed needs analysis of applications, accounting for financial and educational background information.
- Increased productivity 33% by achieving 98% minimum Cash/Packaged rate with consistent 99% accuracy rate for 250+ students every 5.5 weeks.
- Advised students in making academic decisions, including details regarding registration and billing.
Education
Master of Business Administration - Marketing
Colorado Technical University
Colorado Springs, CO05.2014
Bachelor of Arts - Communications, Media Arts, and Theater
Chicago State University
Chicago, IL05.2009
Skills
- Relationship development
- Goals and performance
- Team management
- Operational improvement and change
- MS Office and Google Workspace
- Culturally sensitive
- Data-driven
- Sales and retention strategies
- Problem resolution
- Project organization and management
- Client account management
- Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Global Operations Associate
Flexport
11.2022 - Current
Supply Chain Associate
Flexport
12.2020 - 11.2022
Enterprise Account Manager
Uber Freight
03.2019 - 05.2020
Merchant Development Account Manager
Groupon, Inc
07.2016 - 03.2019
Financial Aid Advisor - Team Lead
Perdoceo Education Corporation
11.2010 - 07.2016
Master of Business Administration - Marketing
Colorado Technical University
Bachelor of Arts - Communications, Media Arts, and Theater
Chicago State University
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