Renee C. Green, MBA
Supply Chain/Logistics
Chicago,IL
Summary
Dynamic Operations and Account Manager with 5+ years of experience driving operational excellence and managing client relationships in fast-paced environments. Proven ability to own end-to-end partner operations, ensuring seamless service delivery, SLA/KPI performance, and continuous process improvement. Skilled in cross-functional collaboration with operations, project, and commercial teams to resolve complex issues, optimize workflows, and enhance customer experience.
Experienced in building strong, trust-based partner relationships, leveraging data-driven insights to identify performance trends and deliver strategic recommendations. Adept at managing multiple priorities, supporting partner onboarding and integration, and acting as a key liaison to align internal stakeholders with partner goals.
Seeking a Partner Success Manager role to contribute operational expertise, analytical problem-solving, and a customer-first mindset to drive partner performance and long-term business growth.
Skills
- Technical Skills: Google Workspace MS Office Salesforce AI Tools CRM
- Strategic Skills: Cross-functional collaboration Leadership Operational improvement Data-driven strategies Invoice management, analysis, and reconciliation
- Interpersonal Skills: Partnerships Sales and retention Project management CRM
- Presentation Skills: Quarterly Business Review preparation and presentation
Overview
15
15
years of professional experience
Work History
Global Operations Associate
Flexport
Chicago, IL
11.2022 - Current
- Own the end-to-end operational relationship for a portfolio of 7 enterprise partners, driving a 20% increase in repeat business by aligning service delivery with client goals and optimizing the customer experience.
- Monitor and improve performance against financial and operational KPIs by resolving complex billing discrepancies, reducing errors by 15% and ensuring accurate, transparent revenue reporting.
- Act as the primary liaison between partners and internal teams (Sales, Operations, Product, Engineering), leading cross-functional initiatives that enhance service delivery and improve revenue engine performance.
- Proactively identify and resolve operational bottlenecks impacting partner experience, implementing scalable process and technology solutions that increase workflow efficiency by 30%.
- Track, analyze, and present partner performance metrics through business reviews, delivering data-driven insights and actionable recommendations to improve service levels and support partner growth.
Supply Chain Associate
Flexport
Chicago, IL
12.2020 - 11.2022
- Enhanced financial performance by implementing targeted operational strategies, leading to a 10% increase in revenue.
- Leveraged customer feedback to refine service offerings, improving customer satisfaction scores by 15%.
- Standardized planning and scheduling processes, achieving a 20% improvement in operational consistency.
- Worked closely with internal teams to expedite project completion, reducing project delivery times by 25%.
Enterprise Account Manager
Uber Freight
Chicago, IL
03.2019 - 05.2020
- Collaborated with internal teams to identify customer needs, delivering tailored solutions that enhanced service delivery by 30%.
- Established equitable pricing structures and contracts, optimizing profitability by 20%.
- Managed logistics operations to ensure timely service execution, achieving a 95% on-time delivery rate.
Merchant Development Account Manager
Groupon, Inc
Chicago, IL
07.2016 - 03.2019
- Drove a $375k+ increase in sales by exceeding 120% of monthly quotas through strategic negotiation techniques over 2 years.
- Developed a robust sales pipeline, boosting revenue by 25%.
- Managed merchant lifecycle processes, achieving high client satisfaction and a 30% increase in repeat business.
- Negotiated service level agreements, enhancing profitability and client relations.
Financial Aid Advisor - Team Lead
Perdoceo Education Corporation
Schaumburg, IL
11.2010 - 07.2016
- Delivered comprehensive financial aid counseling, awarded, and packaged students; conferred with multiple internal and external stakeholders to secure tuition coverage which enhanced student retention by 20%.
- Led a team of 7 to boost productivity by 114%, maintaining a 98% Cash/Packaged rate with 99% accuracy for 250+ students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Performed needs analysis of applications, accounting for financial and educational background information.
- Cross-trained staff, increasing team agility and performance across operations by 30%.
- Advised students in making academic decisions, including details regarding registration and billing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
MBA - Marketing
Colorado Technical University
Colorado Springs, COBachelor of Arts - Communications, Media Arts, And Theater
Chicago State University
Chicago, ILTimeline
Global Operations Associate
Flexport
11.2022 - Current
Supply Chain Associate
Flexport
12.2020 - 11.2022
Enterprise Account Manager
Uber Freight
03.2019 - 05.2020
Merchant Development Account Manager
Groupon, Inc
07.2016 - 03.2019
Financial Aid Advisor - Team Lead
Perdoceo Education Corporation
11.2010 - 07.2016
Bachelor of Arts - Communications, Media Arts, And Theater
Chicago State University
MBA - Marketing
Colorado Technical University