Renee C. Green, MBA
Chicago,IL
Summary
Skilled leader thriving in fast-paced environments with proven expertise in implementing data-driven strategies to enhance service delivery and drive customer success. Adept at cross-functional collaboration, optimizing workflows for substantial business growth, and achieving high client satisfaction. Seeking a challenging opportunity in student finance to leverage analytical decision-making and strategic problem-solving for impactful outcomes.
Overview
15
15
years of professional experience
Work History
Global Operations Associate
Flexport
Chicago, IL
11.2022 - Current
- Spearhead management of 15 enterprise clients, enhancing client satisfaction and retention, resulting in a 20% increase in repeat business.
- Strategized and prepared comprehensive Quarterly Business Reviews (QBRs) by analyzing KPIs and customer goals to deliver engaging and impactful presentations to key stakeholders, effectively communicating progress, showcasing value.
- Drive financial accuracy by resolving invoice discrepancies, achieving a 15% reduction in billing errors and enhancing financial performance.
- Lead strategic initiatives to mitigate operational challenges, increasing workflow efficiency by 30%.
- Develop cost-effective strategies that maximize productivity, driving a 25% improvement in operational metrics.
- Collaborate with cross-functional teams to streamline processes, contributing to a 40% enhancement in organizational effectiveness.
Supply Chain Associate
Flexport
Chicago, IL
12.2020 - 11.2022
- Enhanced financial performance by implementing targeted operational strategies, leading to a 10% increase in revenue.
- Leveraged customer feedback to refine service offerings, improving customer satisfaction scores by 15%.
- Standardized planning and scheduling processes, achieving a 20% improvement in operational consistency.
- Worked closely with internal teams to expedite project completion, reducing project delivery times by 25%.
Enterprise Account Manager
Uber Freight
Chicago, IL
03.2019 - 05.2020
- Collaborated with teams to identify customer needs, delivering tailored solutions that enhanced service delivery by 30%.
- Established equitable pricing structures and contracts, optimizing profitability by 20%.
- Restored business relationships with churned customers, generating $75k+ in new revenue opportunities.
- Managed logistics operations to ensure timely service execution, achieving a 95% on-time delivery rate.
Merchant Development Account Manager
Groupon, Inc
Chicago, IL
07.2016 - 03.2019
- Drove a $743,000 increase in sales by exceeding 120% of monthly quotas through strategic negotiation techniques.
- Developed a robust sales pipeline, boosting revenue by 25%.
- Managed merchant lifecycle processes, achieving high client satisfaction and a 30% increase in repeat business.
- Negotiated service level agreements, enhancing profitability and client relations.
Financial Aid Advisor - Team Lead
Perdoceo Education Corporation
Schaumburg, IL
11.2010 - 07.2016
- Developed long-term working relationships with continuing education civilian and military students.
- Reviewed ISIRs and collected financial aid documents to assist in determining federal need analysis.
- Delivered comprehensive financial aid counseling, awarded, and packaged students; exhausting federal, private, and institutional finance options and conferred with multiple internal and external stakeholders to secure tuition coverage which enhanced student retention by 20%.
- Led a team of 7 to boost productivity by 114%, maintaining a 98% Cash/Packaged rate with 99% accuracy for 250+ students.
- Cross-trained staff, increasing team agility and performance across operations by 30%.
Education
Master of Business Administration - Marketing
Colorado Technical University
Colorado Springs, CO05.2014
Bachelor of Arts - Communications, Media Arts, and Theater
Chicago State University
Chicago, IL05.2009
Skills
- Technical Skills: Google Workspace MS Office Operational improvement Project management Data-driven strategies
- Strategic Skills: Strategic partnerships Sales and retention strategies
- Interpersonal Skills: Cross-functional collaboration Leadership Invoice analysis, reconciliation, and management
- Presentation Skills: Quarterly Business Review preparation and presentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Global Operations Associate
Flexport
11.2022 - Current
Supply Chain Associate
Flexport
12.2020 - 11.2022
Enterprise Account Manager
Uber Freight
03.2019 - 05.2020
Merchant Development Account Manager
Groupon, Inc
07.2016 - 03.2019
Financial Aid Advisor - Team Lead
Perdoceo Education Corporation
11.2010 - 07.2016
Master of Business Administration - Marketing
Colorado Technical University
Bachelor of Arts - Communications, Media Arts, and Theater
Chicago State University