Summary
Overview
Work History
Education
Skills
Timeline
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Renee Mendiola

Santa Fe,TN

Summary

I have experience in several areas. During employment at State Employees Credit Union and Dept of Transportation. I maintained part time jobs. I am well experienced in customer service. Skilled in MS Office and at multitasking, consistently delivering results beyond expectations. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Willingness to take on added responsibilities to meet team goals. Enjoys working with people and offer great organizational and interpersonal skills. Detail-oriented team player with strong organizational skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

Assistant Manager

Murphy USA
04.2023 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Spa Hostess

La Posada De Santa Fe Resort and Spa
06.2022 - 04.2023
  • Assisted in increasing spa revenue by upselling treatments, products, and services to clients based on their individual needs.
  • Supported overall daily operations of spa, ensuring smooth experience for all guests and staff members.
  • Supported therapists by preparing treatment rooms according to established protocols, allowing them to focus on delivering top-quality services.
  • Maintained clean and organized environment throughout spa, adhering to strict hygiene standards for optimal guest comfort.
  • Developed strong knowledge of available treatments and products in order to address client questions accurately and confidently.
  • Provided attentive service during busy periods without compromising quality or attention to detail, maintaining high levels of customer satisfaction even under pressure.
  • Conducted regular quality checks throughout spa to maintain high standards of cleanliness and safety for both guests and staff members.
  • Coordinated appointments efficiently to optimize therapist schedules and ensure timely service delivery for all clients.

Cashier

Lone Butte General Store
02.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Finacial Specialist AO

NMDOT 5
05.2000 - 09.2021
  • Followed all company policies and procedures to deliver quality work.
  • Conducted Annual Physical Inventory.
  • Process Fixed Assets (new purchases), changes, deletions, betterments and transfers.
  • Audit and processed accounts payables for vendors, utilities, payroll, per-diem, data control, petty cash and reconcile fixed assets general ledger,
  • Process, balance and reconciled bulk fuel and stockpiles.
  • Back up relief for Receptionist and Radio Room.
  • Made daily Accounting decisions.

Cashier

Dollar Tree Stores
04.2017 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Bartender

Drury Plaza Santa Fe
06.2014 - 03.2017
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.

Receptionist

Urgent Care of Santa Fe
10.2006 - 02.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Organized, maintained and updated information in computer databases.
  • Confirmed appointments, communicated with clients, and updated client records.

Assistant Branch Manager

State Employees Credit Union
08.1992 - 05.2000
  • Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to members concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Supervised tellers and made recommendations regarding performance evaluations.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Developed strong relationships with members, contributing to significant growth in business revenue.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Performed banking, business administration and financial tasks to guarantee five-star service for members.
  • Complied with established internal controls and policies.
  • Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Responded to members concerns, working with manager to significantly raise customer satisfaction ratings.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Built rapport with account holders by reaching out with product recommendations and account updates.

Education

High School Diploma -

St. Michaels High School
Santa Fe
05.1987

Skills

  • Money Handling
  • Customer Relations
  • Staff Supervision
  • Employee Scheduling
  • Interviewing
  • Financial Management
  • Customer Service
  • Team Leadership
  • Computer Skills
  • Problem-Solving
  • Multitasking
  • Hiring and Training
  • Scheduling and Coordinating
  • Professional and Courteous
  • MS Office
  • Attention to Detail
  • Task Prioritization

Timeline

Assistant Manager

Murphy USA
04.2023 - 05.2023

Spa Hostess

La Posada De Santa Fe Resort and Spa
06.2022 - 04.2023

Cashier

Lone Butte General Store
02.2021 - 08.2022

Cashier

Dollar Tree Stores
04.2017 - 09.2019

Bartender

Drury Plaza Santa Fe
06.2014 - 03.2017

Receptionist

Urgent Care of Santa Fe
10.2006 - 02.2013

Finacial Specialist AO

NMDOT 5
05.2000 - 09.2021

Assistant Branch Manager

State Employees Credit Union
08.1992 - 05.2000

High School Diploma -

St. Michaels High School

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Renee Mendiola