Summary
Overview
Work History
Education
Skills
Timeline
Generic

RENEE L. SEGURA

Lawndale,CA

Summary

Working Administrative Assistant of Facilities for Neutrogena’s Los Angeles corporate office has allowed the construction of strong, trusting relationships with leadership on the executive level. Designated as the point of contact for event coordination with a 300-guest count, ensuring that the client’s vision was thoroughly executed and met with quality assurance. Assistant to Neutrogena's VP and Executive Admin in welcoming celebrity talent to the office through security and catering coordination. Dedication and attentiveness to the office warranted a nomination into ESFM’s GULL program. The 16-week management training program in Hospitality Operations gave insight to become an effective leader and team player. Employment at Hilton LAX as the Sales & marketing Administrative Assistant have contributed to data entry and excel proficiency. Working in a high-volume environment ensures that composure is maintained during emergency clerical situations while completing tasks promptly and efficiently. A bachelor’s degree in English literature from California State University Long Beach and the acceptance into the Masters of English program that will begin Fall 2024, enhanced capacity to thoroughly communicate both orally and written with partners and customers. Comprehension and analytical training provide the aptitude to quickly learn new job skills. Looking for a challenging career that allows room for professional growth while utilizing the acquired skills of communication and comprehension. Knowledgeable about security, service and clerical requirements. Work history has enhanced experience to work on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship building abilities.

Overview

23
23
years of professional experience

Work History

Administrative Assistant - Sales & Marketing

Hilton Los Angeles Airport
2024.05 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Administrative Assistant - Facilities

Compass Group USA
2022.09 - 2024.05
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Hairstylist/Receptionist

Drybar
2012.03 - 2020.03
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Counted and documented opening and closing cash amounts daily.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.

Receptionist Intern

HQ Global Workplaces
2001.07 - 2002.09
  • Answer all incoming calls, mail services, conference room set-up.
  • Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
  • Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
  • Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
  • Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
  • Managed multiple phone lines simultaneously without compromising quality of service or caller satisfaction.

Education

Bachelor pathway - Hospitality Operations

Global University For Learning Lifelong Learning
06.2023

Bachelor of Arts - English Literature

California State University - Long Beach
CA
05.2022

Associate of Arts -

Cerritos College
Norwalk, CA
12.2019

Master of Arts - English Literature

California State University - Long Beach
Long Beach, CA

Skills

  • Customer Service
  • Microsoft Office
  • Communication (Verbal & Written)
  • Data Entry
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Outlook
  • Clerical Support
  • Critical Thinking
  • Scheduling
  • Documentation and Recordkeeping
  • Office Management
  • Professional Communication

Timeline

Administrative Assistant - Sales & Marketing

Hilton Los Angeles Airport
2024.05 - Current

Administrative Assistant - Facilities

Compass Group USA
2022.09 - 2024.05

Hairstylist/Receptionist

Drybar
2012.03 - 2020.03

Receptionist Intern

HQ Global Workplaces
2001.07 - 2002.09

Bachelor pathway - Hospitality Operations

Global University For Learning Lifelong Learning

Bachelor of Arts - English Literature

California State University - Long Beach

Associate of Arts -

Cerritos College

Master of Arts - English Literature

California State University - Long Beach
RENEE L. SEGURA