Renee Reyes-Catalan
Accokeek,MD
Summary
Assist with Hotel Operations with a warm and friendly demeanor. Skilled at conflict resolution. Team builder who is attentive to employee and guest needs. Punctual problem solver and avid multitasker. Track records of budget and management of team in providing effective solutions that produce immediate impact and contribute to establishment’s long-term success.
Overview
1
1
Language
5
5
years of professional experience
Work History
Front Desk OPS
Courtyard by Marriott
Crystal City
01.2024 - Current
- Manage schedules.
- Responsible for explaining policies and following standards.
- Audit daily sales
- Manager the Bistro during open hours
- Help accounting with monthly tasks
Housekeeping Manager
Courtyard by Marriott
Crystal City
01.2022 - 01.2024
- Responsible for checking inventory.
- Make sure the rooms are vacant ready when the guests arrive.
- Manage schedules.
- Responsible for explaining policies and following standards.
- Responsible for making sure employees have supplies to work efficiently.
Education
Advance Diploma -
Washington Lee High School
Arlington, VA06.2012
Skills
- Budget management
- Friendly, courteous, & service oriented
- Poised under pressure
- Staff training & coaching
- Recruiting & hiring talent
- Quality assurance
- Solid written & verbal communicator
- Problem-solving
- Customer service
Languages
Fluent in Spanish and English
Timeline
Front Desk OPS
Courtyard by Marriott
01.2024 - Current
Housekeeping Manager
Courtyard by Marriott
01.2022 - 01.2024
Advance Diploma -
Washington Lee High School