GENA LUCAS
Hayward,CA
Summary
Event and hospitality professional with 8+ years of experience in event planning, guest services, front desk operations, and restaurant service. Skilled in coordinating event logistics, managing reservations and bookings, supporting guests, and handling multiple priorities in fast-paced environments. Strong communicator with a focus on organization, efficiency, and exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Event Specialist/Front Desk Receptionist
Courtyard by Marriott
Fremont, CA
11.2021 - Current
- Manage event logistics and day-to-day operations to ensure smooth, timely service and positive guest experiences.
- Coordinated and supported sports groups, weddings, conferences, meetings, and other events from planning through execution to ensure successful outcomes.
- Communicate with guests and internal teams to confirm event details, requirements, and timelines.
- Coordinated event bookings by managing schedules and availability for various venues. and administrative coordination, streamlining promotional activities to enhance guest engagement.
- Calculate and process event-related expenses during and after events.
- Managed multiple events and priorities, ensuring accuracy and attention to detail for seamless execution.
Front Desk Agent
Fairfield Inn and Suites by Marriott
Hayward, CA
10.2019 - 12.2019
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Handled customer telephone inquiries promptly, ensuring appropriate resolution of needs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Facilitated reservations via phone, in person, and computer, while delivering confirmation details to guests.
Server
Applebee's Grill + Bar
Fremont, CA
09.2017 - 12.2019
- Bussed and reset tables to create a welcoming atmosphere for diners, to maintain cleanliness and enhance guest experience.
- Built rapport with regular customers to foster loyalty and repeat business.
- Explained menu items and recommended options tailored to food allergy needs.
- Built rapport with regular customers to enhance service experience.
Education
James Logan High School
Union City, CASkills
- Event Planning & Coordination
- Event Coordination
- Logistics management
- Booking management
- Budget Management
- Event marketing
- Guest relations
- Time management
- Multitasking & Prioritization
- Communication skills
- Budget Management
Timeline
Event Specialist/Front Desk Receptionist
Courtyard by Marriott
11.2021 - Current
Front Desk Agent
Fairfield Inn and Suites by Marriott
10.2019 - 12.2019
Server
Applebee's Grill + Bar
09.2017 - 12.2019
James Logan High School