Shondrika Hicks
Daphne,AL
Summary
Highly organized administrative professional with experience in coordinating schedules, overseeing front office operations, planning events, maintaining records, and providing exceptional customer service. Skilled in communication, data entry, assisting management, team oriented, and creating efficient workflows. Proven ability to manage multiple priorities in fast paced environments while maintaining professionalism and paying attention to detail, while promoting a positive and welcoming environment.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Vipcare
Fairhope, AL
12.2023 - Current
- Manage daily front office operations, ensuring efficient workflow and exceptional patient care.
- Coordinate scheduling, appointment confirmations, and patient communications for multiple providers.
- Maintain patient records and assist with administrative documentation while ensuring confidentially and accuracy.
- Serve as a key point of contact between patients, providers, and office staff to support seamless operations.
- Assist management with office organization, staff support, and problem resolution to improve daily efficiency.
- Support back-office operations by helping coordinate workflows, managing administrative tasks, and assisting team members as needed.
- Train and support new employees on office procedures, scheduling in ECW, and set customer service expectations.
- Identity opportunities for process improvement and contribute to maintaining a productive and organized work environment.
- Handle high-volume phone calls, correspondence, and multitasking throughout the day.
Front Desk Regional Trainer
Vipcare
Fairhope, AL
10.2025 - Current
- Train and onboard new front desk staff across multiple regional locations, ensuring consistency in procedures and patient experience standards.
- Provide ongoing support, coaching, and troubleshooting for front office teams in various clinics.
- Utilize ECW to manage patient scheduling, documentation, and front office workflow processes.
- Maintain and update the Whiteboard to track patients seen in the emergency room or recently hospitalized for a follow-up appointment.
- Communicate with internal and clinical staff using Google Chat to ensure efficient real-time collaboration.
- Submit and manage IT operational job tickets to resolve system issues.
- Collaborate with leadership to improve front desk workflow and training materials.
Unit Technician
Thomas Hospital Infirmary Health
Fairhope, AL
07.2022 - 12.2023
- Managed high-volume phone communications and routed calls appropriately.
- Coordinated patient admissions and discharges while maintaining accurate records.
- Assisted the department leader with scheduling and administrative support.
- Maintained confidential documentation and data entry systems.
- Supported daily operations in a fast-paced environment requiring multitasking and organization.
Administrative Assistant
ADPH
Robertsdale, AL
09.2021 - 03.2022
- Coordinated large-scale COVID-19 testing and vaccination events throughout Baldwin County.
- Scheduled appointments and organized daily event logistics.
- Managed participant registration and maintained accurate databases.
- Communicated with staff, volunteers and community members to ensure smooth operations.
- Assisted with planning and executing public health outreach events serving hundreds of residents.
Assistant Director of Activities-PA
The Blake At Malbis
Daphne, AL
06.2013 - 12.2015
- Assisted with planning, organizing, and coordinating resident events and activities.
- Created monthly event calendars and promotional materials.
- Coordinated transportation and logistics for outings and special events.
- Maintained attendance records and event documentation.
- Conducted community tours and served as a liaison for residents and families.
Education
High School Diploma -
Millry High School
Millry, ALHealth Administration
Faulkner State Community College
Bay Minette, ALSkills
- Event Planning & Coordination
- Calendar Management
- Office Administrative
- Scheduling
- Customer Service
- Data Entry
- Record Management
- Meeting Coordination
- Team Collaboration
- Problem Solving
- Communication
- Mulitasking
Timeline
Front Desk Regional Trainer
Vipcare
10.2025 - Current
Front Desk Receptionist
Vipcare
12.2023 - Current
Unit Technician
Thomas Hospital Infirmary Health
07.2022 - 12.2023
Administrative Assistant
ADPH
09.2021 - 03.2022
Assistant Director of Activities-PA
The Blake At Malbis
06.2013 - 12.2015
High School Diploma -
Millry High School
Health Administration
Faulkner State Community College