Reneka Wilkerson

• Prepare and compound intravenous (IV) medications, including chemotherapy, antibiotics, and nutrition solutions, in a sterile environment.

• Adhere to aseptic techniques and safety protocols to ensure patient safety and medication accuracy.

• Accurately measure and mix solutions under the supervision of a pharmacist.

• Monitor and maintain sterile compounding supplies, equipment, and environment per USP 797 and USP 800 guidelines.

• Assist pharmacists in verifying medication orders for dosage, potential drug interactions, and therapeutic compatibility.

• Manage inventory of IV medications and supplies, ensuring stock is rotated and up-to-date.

• Label and deliver prepared IV medications to designated hospital departments in a timely manner.

• Maintain detailed records of medication compounding and dispensing activities.

• Participate in quality control checks, reporting any discrepancies or errors.

• Provide customer service by addressing patient and healthcare professional inquiries regarding IV medications.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
• Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
• Verified eligibility and compliance with authorization requirements for service providers.
• Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
• Reduced claim denials by thoroughly reviewing and analyzing medical necessity documentation before submitting for approval, ensuring all criteria were met.
• Contributed to a positive work environment by effectively communicating with team members and fostering collaboration.
• Resolved patient billing inquiries and other issues efficiently.

• Maintained a clean and organized work area, contributing to an efficient and safe working environment.
• Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
• Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
• Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
• Verified prescription information prior to entry in pharmacy computer system.
• Established and maintained patient profiles, updating organizational database with current information.
• Stocked shelves with medications and other pharmacy items for consistent availability.
• Counted and labeled prescriptions with correct item and quantity.
• Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
• Prepared prescription labels accurately, reducing the risk of medication errors for patients.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Collected co-payments or full payments from customers.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.