RENELL GRANVILLE
Parkton,NC
Summary
Dynamic and results-driven leader with over 15 years of experience in higher education, specializing in enrollment and retention, account management, and admissions training and development. Skilled in private and public institutions, including non-profit and for-profit education sectors. Effective leader and problem-solver dedicated to the success of coordinating and monitoring operations across various departments, streamlining operations to decrease costs, and promote organizational efficiency. Supports efficient operations by handling day-to-day needs independently and collaborating effectively with both students and professional staff. Dedicated to exceeding performance expectations and driving improvements to meet new trends in students' needs.
Overview
15
15
years of professional experience
Work History
Student Manager
Auguste Escoffier School Of Culinary Arts
04.2019 - Current
- Conduct one-on-one meetings for admissions advisor, providing constructive feedback and guidance aimed at facilitating streamlined student matriculation and professional growth.
- Develop strong relationships with internal and external constituencies including but limited to faculty, staff, and US Department of Education to provide additional resources and opportunities for students.
- Increased student engagement by facilitating live virtual sessions and innovative outreach strategies maintain engagement during onboarding experience.
- Evaluate key institutional trends, suggesting changes to streamline operations while maintaining high standards of service delivery.
- Manage various administrative tasks for efficient operation of departmental forecasting, file review, and reporting.
- Empower students to excel in their professional journey with consistent outreach and to educational resources and professional advisement and coaching.
Admissions Advisor/Representative
Tricoci University Of Beauty Culture
01.2019 - 04.2019
- Coordinated campus open houses, workshop and recruitment events resulting in increased community and student interest.
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Managed relationships with high schools, college fairs, and community organizations to promote program offerings and increase product awareness.
- Reviewed applications and conducted interviews to assess applicant qualifications, ensuring a competitive incoming class each year.
- Maintained accurate records of all applicant information, ensuring efficient communication between various departments within the institution.
- Provided ongoing support to enrolled students through regular check-ins and progress meetings, contributing to higher retention rates.
National Admissions Consultant
Colorado Technical University
04.2013 - 12.2018
- Supported diverse student populations by creating inclusive recruitment strategies and targeted outreach efforts.
- Consistently exceeded yearly enrollment start goals, achieving an impressive 60% conversion rate.
- Guided families through the decision-making process by providing accurate, timely, and empathetic responses to questions or concerns about program offerings and admission policies.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed comprehensive training protocols for new advisors, ensuring consistent messaging and practices across the admissions department.
- Cultivated a culture of continuous learning, ensuring the team stayed up-to-date with industry trends and best practices.
- Mentored junior admissions advisors in professional development opportunities, fostering a supportive environment that values growth and collaboration within the team.
Education
Master of Arts - Management & Leadership
Webster University
Saint Louis, MO03.2007
Bachelor of Arts - Psychology
McKendree University
Lebanon, IL05.2001
Skills
- Recruiting
- Onboarding
- Employee Relations
- Interviewing
- Diversity and Inclusion
- Teamwork and Collaboration
- Retention
- Training and Development
- Community Outreach
- Performance Management
Websites
Timeline
Student Manager
Auguste Escoffier School Of Culinary Arts
04.2019 - Current
Admissions Advisor/Representative
Tricoci University Of Beauty Culture
01.2019 - 04.2019
National Admissions Consultant
Colorado Technical University
04.2013 - 12.2018
Master of Arts - Management & Leadership
Webster University
Bachelor of Arts - Psychology
McKendree University
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