Renesha Walker
Houston,United States
Summary
Versatile and results-driven professional with a strong background in logistics and customer service, notably at Metropolitan Transportation Commission. Excelled in safe driving practices and time management, achieving a commendable safety record. Demonstrated leadership at Amazon Warehouse and Walmart Stores Inc by enhancing team productivity and efficiency. Skilled in conflict resolution and staff development, committed to continuous improvement and operational excellence.
Overview
11
11
years of professional experience
Work History
Driver
Metropolitan Transportation Commission
Houston, TX
07.2022 - 01.2025
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed professional relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Warehouse Lead
Amazon Warehouse
Houston Tx
02.2020 - 08.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
Inventory Specialist
Advance Auto Parts Warehouse
Houston, TX
12.2018 - 01.2020
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Call Center
Alorica
Houston, TX
03.2016 - 09.2018
- Managed high-volume call center operations, ensuring timely responses to all inquiries and maintaining service quality standards.
- Analyzed call center data to identify trends and opportunities for process improvement initiatives.
- Participated actively in ongoing training sessions to stay current with industry trends and best practices for call center specialists.
- Supported the continuous improvement of call center operations through regular collaboration with team leaders and supervisors.
Front End Supervisor
Walmart Stores,INC
01.2014 - 03.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires.
Education
Associate Of Arts And Sciences - Education
Lone Star College
Houston, TX01.2021
Diploma -
North Forest Highschool
Houston, TX05.2013
Skills
- Time management
- Customer service
- Punctual and reliable
- Operations Management
- GPS and route planning
- Defensive driving
- Accident prevention
- DOT compliance
- Passenger assistance
- Attention to detail
- Conflict resolution
- Problem-solving
- Safety management
- Shipping and packaging
- Staff development
- Business management
References
Javae Lawson
904-914-0348
District manager
General Manager
Javaeaskew71@gmail.com
Timeline
Driver
Metropolitan Transportation Commission
07.2022 - 01.2025
Warehouse Lead
Amazon Warehouse
02.2020 - 08.2021
Inventory Specialist
Advance Auto Parts Warehouse
12.2018 - 01.2020
Call Center
Alorica
03.2016 - 09.2018
Front End Supervisor
Walmart Stores,INC
01.2014 - 03.2016
Associate Of Arts And Sciences - Education
Lone Star College
Diploma -
North Forest Highschool