Renetta Moore-Smith
Augusta,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 10+ years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Wellstar
04.2023 - Current
- To direct, control, and supervise the support services of the office to facilitate its success.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Referral Coordinator
Augusta University Health Medical Center
10.2016 - 04.2023
- Building and maintaining partnerships with identified service providers
- Assisting new and returning patients with scheduling appointments
- Reviewing medical records for completion and accuracy to follow insurance standards.
- Provided exceptional customer service to patients and families throughout the entire referral process.
- Scheduled appointments with specialists on behalf of clients.
- Communicated with patients, ensuring that medical information was kept private.
Centralized Scheduler
Augusta University Health Medical Center
07.2012 - 10.2016
- Successfully scheduled patient appointments
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
BBA - Business Administration
Strayer University
Augusta,GA06.2024
Associate of Arts -
Georgia Military College
Augusta, GA05.2018
Skills
- Leadership
- Time Management
- Organization
- Customer Service
- Communication
- Scheduling and calendar management
- Strong Problem Solver
- Appointment Coordination
- Patient Scheduling
Timeline
Administrative Assistant
Wellstar
04.2023 - Current
Referral Coordinator
Augusta University Health Medical Center
10.2016 - 04.2023
Centralized Scheduler
Augusta University Health Medical Center
07.2012 - 10.2016
BBA - Business Administration
Strayer University
Associate of Arts -
Georgia Military College
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