Reniece Tillman
Sanford
Summary
- Customer Service Rep/ Driver experienced in communicating with clients, answering questions and meeting different needs. Listens carefully to questions, researches correct answers and escalates calls requiring high-level responses from other departments or supervisors. Diligent about documenting caller interactions for tracking and future communications.
Dedicated bus driver with a strong focus on safety compliance and effective route mapping. Proven ability to manage time efficiently while ensuring passenger comfort and safety.
Overview
21
21
years of professional experience
Work History
Bus Driver
Seminole County School Board
Sanford
02.2017 - Current
- Dropped students off to school and at home, monitoring crossings for unsafe conditions.
- Cleaned bus interior at start and end of each run.
- Followed rules established by school district to maintain student safety.
- Ran special routes for school field trips, away games and distant travels to special locations.
- Navigated various routes, adjusting for traffic and weather conditions as necessary.
Bus Driver
Lynx Services
Orlando
11.2012 - 12.2017
- Collected fares along prescribed route, assisting riders with payment cards.
- Studied route maps to efficiently pick up and drop off passengers.
- Maintained friendly and courteous manner in customer interactions.
- Ensured the comfort of passengers by regulating lighting, heating and air conditioning.
Mental Health Technician
Seminole County Mental Health
Sanford
02.2005 - 09.2012
- Tracked medication activities and used care-focused approaches to improve compliance with prescribed protocols.
- Updated clinical documentation and administrative reports with timely and accurate information.
- Collaborated with interdisciplinary care team to develop and implement successful care plans.
- Used verbal and physical strategies to manage behaviors and uphold treatment plans.
- Developed therapeutic relationships with assigned patients to foster mental health and alleviate symptoms of mental illness.
- Administered medications and treatments to patients as prescribed by psychiatrists.
Education
Diploma - Criminal Justice
Bethune-Cookman University
Daytona Beach, FLDiploma - Medical Asst
Florida Technical College
Orlando, FLGeneral Studies -
Seminole High
Sanford, FLSkills
- Route mapping
- Safety compliance
- Vehicle inspection
- Passenger assistance
- Customer relationship management
- Conflict resolution
- Attention to detail
- Time management
- Appointment scheduling
- Relationship building
Timeline
Bus Driver
Seminole County School Board
02.2017 - Current
Bus Driver
Lynx Services
11.2012 - 12.2017
Mental Health Technician
Seminole County Mental Health
02.2005 - 09.2012
Diploma - Criminal Justice
Bethune-Cookman University
Diploma - Medical Asst
Florida Technical College
General Studies -
Seminole High