Reniella Jamora
Rialto,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot Store
Ontario, California
05.2024 - 07.2025
- Resolved customer complaints by implementing effective solutions promptly.
- Handled returns and exchanges, ensuring compliance with store policies.
- Participated in training sessions to improve product knowledge and customer service skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Took special orders in person and over telephone, generating additional revenue every month.
Warehouse Worker
Amazon
San Bernardino, California
11.2023 - 01.2024
- Sorted and packaged items for shipment to customers.
- Executed inventory counts to maintain accurate stock levels.
- Followed safety protocols while handling hazardous materials and equipment.
- Utilized handheld scanners for tracking inventory movements effectively.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Followed established guidelines for picking orders accurately.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Education
High School Diploma -
Hope Christian School
Philippines04-2021
Skills
- Customer service
- Order processing
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Complaint handling
- Money handling
- Communication skills
- Verbal/written communication
- Order fulfillment
- Customer engagement and greeting
- Resolve customer issues
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Customer Service Representative
The Home Depot Store
05.2024 - 07.2025
Warehouse Worker
Amazon
11.2023 - 01.2024
High School Diploma -
Hope Christian School
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