Renier Trujillo
Lakeland
Summary
Dynamic and customer-focused bilingual professional with proven experience at The Oasis At Coral Reef. Skilled in customer service coordination, effective complaint resolution, and building strong guest relationships. Recognized for training team members and enhancing service quality to ensure an exceptional customer experience. Adept at managing multiple tasks efficiently in a fast-paced environment. Fluent in English and Spanish, ensuring clear communication and inclusive service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Oasis At Coral Reef
07.2024 - 03.2025
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Crew Trainer
McDonald's
07.2023 - 07.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve customer service.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Miami Southridge Senior High School
Miami05-2024
EMS - EMS
Miami Dade College
Miami, FL12-2026
Skills
- Proficient in Table Arrangement
- Customer Service Coordination
- Menu Specialization
- Team member support
- Effective Complaint Resolution
- Strategic sales
- Task prioritization
- Effective Scheduling
- Processing payments
- Team leadership and supervision
Certification
- First Aid/CPR Certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
The Oasis At Coral Reef
07.2024 - 03.2025
Crew Trainer
McDonald's
07.2023 - 07.2024
High School Diploma -
Miami Southridge Senior High School
EMS - EMS
Miami Dade College
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