Reniesha Lewis
Dallas,TX
Summary
Accomplished Mortgage Loan Processor with a proven track record, enhancing client satisfaction and streamlining loan processing. Skilled in document review and customer communication, successfully managed high-volume applications and negotiations, achieving a notable increase in efficient account resolutions. Demonstrates exceptional pipeline management and customer service acumen.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Processor
Digital Risk Mortgage Services
Dallas, TX
05.2020 - 07.2024
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Expedited closing processes, coordinating effectively with attorneys, real estate agents, and borrowers.
- Enhanced client trust, explaining complex loan products in understandable manner and guiding them through application process.
- Maintained high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Collection Specialist
Caine & Weiner
Dallas, TX
06.2016 - 03.2020
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collected on delinquent accounts to reduce overdue balances.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Investigated customer credit references and approved credit lines.
Education
Business -
Tyler Junior College
Tyler, TX05.2016
Skills
Processing procedures
Pipeline Management
Document Review
Appraisal review
Customer Communication
Customer Service
Data Collection
Timeline
Mortgage Loan Processor
Digital Risk Mortgage Services
05.2020 - 07.2024
Collection Specialist
Caine & Weiner
06.2016 - 03.2020
Business -
Tyler Junior College