Reniesha Lewis
Dallas,TX
Summary
Professional sales agent skilled in fostering client relationships and closing deals. Adept at using sales techniques and market knowledge to drive results. Strong focus on team collaboration, customer satisfaction, and adapting to changing needs. Known for reliability, effective communication, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Licensed Sales Agent
GEICO, Government Employees Insurance
09.2023 - Current
- Implemented effective sales strategies that resulted in increased market share within the territory assigned.
- Expanded client base through targeted marketing efforts and participation in community events.
- Organized educational seminars for potential clients, showcasing the benefits of various insurance products available from our agency.
- Increased client satisfaction by providing personalized insurance recommendations based on individual needs.
- Leveraged analytical skills to evaluate prospective clients'' risk profiles and match them with suitable insurance policies accordingly.
- Contributed to team success by consistently meeting and surpassing sales targets set by management.
- Provided ongoing support to colleagues as needed, fostering a collaborative work environment focused on achieving shared goals.
- Streamlined the quoting process, improving efficiency and reducing time spent on administrative tasks.
Mortgage Loan Processor
Digital Risk Mortgage Services
03.2019 - 07.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Enhanced client trust, explaining complex loan products in understandable manner and guiding them through application process.
- Maintained high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Streamlined FHA loan processing by implementing efficient workflows and organizational strategies.
Collection Specialist
Caine & Weiner
06.2016 - 03.2019
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collected on delinquent accounts to reduce overdue balances.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Investigated customer credit references and approved credit lines.
Education
Business -
Tyler Junior College
Tyler, TX05.2016
Skills
- Processing procedures
- Pipeline Management
- Document Review
- Appraisal review
- Customer Communication
- Customer Service
- Data Collection
Timeline
Licensed Sales Agent
GEICO, Government Employees Insurance
09.2023 - Current
Mortgage Loan Processor
Digital Risk Mortgage Services
03.2019 - 07.2023
Collection Specialist
Caine & Weiner
06.2016 - 03.2019
Business -
Tyler Junior College