Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rondashia Jenkins

Hattiesburg,MS

Summary

Accomplished Licensed Sales Agent at Humana, adept in insurance sales expertise and customer satisfaction. Spearheaded initiatives to surpass sales targets and enhance client trust, leveraging marketing expertise and empathetic customer service. Demonstrated proficiency in product knowledge and claims processing, contributing to significant business growth and high client retention rates.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Licensed Sales Agent

Humana
06.2022 - Current
  • Collaborated with underwriters to ensure timely policy issuance and appropriate coverage for clients'' unique requirements.
  • Assisted clients in navigating the claims process, acting as an advocate to expedite resolutions and alleviate stress.
  • Contributed to team success by consistently meeting and surpassing sales targets set by management.
  • Organized educational seminars for potential clients, showcasing the benefits of various insurance products available from our agency.
  • Increased client satisfaction by providing personalized insurance recommendations based on individual needs.
  • Played a key role in maintaining compliance with industry regulations, adhering to ethical standards and company policies at all times.
  • Established trust with diverse clientele by demonstrating empathy, professionalism, and expertise throughout all engagements.
  • Boosted sales revenue by accurately identifying cross-selling opportunities during client interactions.
  • Maintained up-to-date knowledge of industry trends, products, and regulations to provide accurate advice to clients.
  • Promoted products and services using upselling and other sales strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Life Insurance Agent

Globe Life
10.2021 - 02.2023
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Conducted annual reviews of existing policies to update information.

Lead Bank Teller

Sunbelt Federal Credit Union
06.2020 - 05.2022
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Streamlined teller operations for improved efficiency and reduced wait times.
  • Managed high-volume transactions during peak periods while maintaining composure under pressure.
  • Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
  • Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
  • Implemented security measures to protect bank assets, reducing instances of fraud and theft.
  • Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Education

Elementary Education

Jones Junior Community College
Ellisville, MS

Diploma -

McComb High School
McComb, MS
05.2020

Skills

  • Marketing expertise
  • Insurance sales expertise
  • Product presentation
  • Team training and development
  • Multitasking
  • Reliability
  • Customer Satisfaction
  • Product Knowledge
  • Opening and closing procedures
  • Processing payments
  • Problem-solving aptitude
  • Account Management
  • Direct Sales
  • Insurance claims processing
  • Customer service and assistance
  • Claims
  • Payment planning
  • Private insurance
  • Documentation skills
  • Great mathematical skills

Certification

Licensed in 48 States to Sale Health & Sickness and Life Insurance.

Timeline

Licensed Sales Agent

Humana
06.2022 - Current

Life Insurance Agent

Globe Life
10.2021 - 02.2023

Lead Bank Teller

Sunbelt Federal Credit Union
06.2020 - 05.2022

Elementary Education

Jones Junior Community College

Diploma -

McComb High School

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Rondashia Jenkins