Kimberly Lyday
Anna
Summary
Proven sales strategist and client service expert, excelled at Affordable Health Care Agency by boosting sales through cross-selling and enhancing client retention. Leveraged marketing expertise and effective negotiation to expand Allstate's client base, ensuring high satisfaction. Achieved significant business growth via referral networks, showcasing goal-oriented achievements and strong relationship-building skills.
Overview
6
6
years of professional experience
Work History
Licensed Sales Agent
Affordable Health Care Agency
01.2023 - Current
- Improved client retention rates with thorough follow-ups and proactive communication regarding policy updates or changes.
- Boosted sales revenue by accurately identifying cross-selling opportunities during client interactions.
- Retained existing customers by addressing concerns promptly and offering customized solutions for their changing needs.
- Developed a referral network of satisfied clients, leading to increased business growth through word-of-mouth recommendations.
Leasing Assistant
Sunridge Management Group
10.2022 - 01.2023
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
Insurance Agent
Allstate
06.2019 - 10.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
No Degree - Business
University of North Texas
Denton, TXSkills
- Goal oriented
- Sales strategies
- Client acquisition
- Marketing expertise
- Client service
- Effective negotiation
Timeline
Licensed Sales Agent
Affordable Health Care Agency
01.2023 - Current
Leasing Assistant
Sunridge Management Group
10.2022 - 01.2023
Insurance Agent
Allstate
06.2019 - 10.2022
No Degree - Business
University of North Texas
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