Thomas R Tyrrell
Melissa,TX
Summary
Diligent and detailed-oriented professional with 20+ years of experience coordinating complex process in compliance with regulatory requirements to reach fair and equitable settlements. Adept and determine proper course of action for a client through effective judgement, analytical, and decision-making skills. Skilled in delivering high-quality customer service while building profitable relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Sales Agent
J Roberts Insurance Agency
08.2023 - Current
- Utilized networking, targeted email campaigns, marketing and cold calling to increase pipeline.
- Prepare for client appointments by performing client research tailoring sales materials, and using available resources
- Conduct sales presentations by phone or in person
- Interact with existing customers to perform policy reviews
- Solicit referrals for new business
- Achieved or exceeded company-defined sales quotas.
Unrepped Bodily Injury Claims Examiner
Progressive
01.2022 - 01.2023
- Confirm coverage and liability
- Set reserves for applicable covered exposures
- Triage vehicles by photos to determine if repairable or total loss
- Communicate with business groups (SIU/service centers/medical providers to ensure accurate claim handling
- Overcome objections of clients and sell the option of settling injury claims and property damage claims pre litigation
- Maintained low handling time to keep costs down and drive customer satisfaction
- Mentored peers by answering questions to increase their knowledge base
- Handling challenging conversations head-on, and ensuring timely follow up with customers
Account Executive
Aramark
01.2021 - 12.2021
- Prospect for new account opportunities and manage them through from initial contact to proposal and eventual close
- Implement appropriate follow-up client meetings to complete the sales process
- Prepare for client appointments by performing client research, tailoring sales materials, and using available resources
- Met with prospective clients to secure their business
Litigation Claims (NY and TX)
Geico
01.2001 - 12.2021
- Confirmed coverage and liability upon initial assignment
- Completed investigations including but not limited to recorded statements with relevant parties, obtaining IME/EBT and deposition statements with SIU or external experts/providers
- Guided customers through the litigation process once named defendant in a suit
- Mediated cases successfully to avoid further exposure to company and customers
- Evaluated, negotiated and resolved claims in litigation prior to and/or through trial completion
- Worked with defense attorneys to guide and assist in trial preparation and defense
- Presented to team(s), supervisors on ways to increase positive results with regards to negotiation, case resolution and handling of claims based on experience and applications
Education
Northeastern University
Boston, MA01.1996
Skills
- Communication
- Problem Solving
- Customer Service/Success
- Project Leader
- Risk Management
- Negotiation
- Goal oriented
- Mediation
- Trial
- Sales
Certification
Texas, Adjuster - All Lines
Awards
Lean Six Sigma Yellow Belt
Timeline
Licensed Sales Agent
J Roberts Insurance Agency
08.2023 - Current
Unrepped Bodily Injury Claims Examiner
Progressive
01.2022 - 01.2023
Account Executive
Aramark
01.2021 - 12.2021
Litigation Claims (NY and TX)
Geico
01.2001 - 12.2021
Northeastern University
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